Conduent

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Founded 01/1916
Basking Ridge, NJ

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Conduent

Conduent is a recognized leader in global business process outsourcing – specifically total benefits outsourcing and consulting – serving 350 global clients including 10 million employees and retirees across 80 countries and in 30 different languages. Our capabilities have been tested and refined by more than 40 years of benefit administration experience. Our organizational lineage includes Xerox, PWC, Kwasha Lipton, Buck Consultants, and ExcellerateHRO/Towers Perrin. The contributions to the benefits industry of these firms span more than 100 years, and we continue to maintain that leadership position today. Conduent employs the best talent with deep HR and benefits administration experience to develop and deliver innovative technologies that provide outcome-based solutions for our clients. Conduent is driven by a Lean Six Sigma culture that delivers on-going operational excellence and efficiency improvements – the benefits of which are delivered back to our clients in the form of reduced year over year costs.

Value Proposition

Conduent HR Services provides clients with a full scope of defined benefit, defined contribution and health and wellness administration services. The following items are common components across all of the benefits administration services we provide and summarize the value we bring to our partnerships with our valued clients:
• Our Industrial Strength Benefits Delivery Systems
• Our User Experience and Engagement Capabilities
• Our Client Centric Service Delivery Model
• Our Commitment to Operational Excellence and Quality (and the Outcomes we consistently deliver to our Clients and their Participants)
• Our Service Level Guarantees and Client Specific Roadmaps
• Our Predictable Pricing Model – Full Transparency
• Our Ability to Grow and Invest and Innovate our business with our clients

Programs Offered

  • ACA Reporting and Analytics
  • Automated Notifications/Fulfillment
  • Carrier Billing
  • Carrier Reconciliation
  • Case Management Tools
  • COBRA Administration
  • Data Integration
  • Decision Support
  • Dependents and Beneficiaries
  • Direct Billing
  • Eligibility Tracking
  • Enrollment Reporting and Analytics
  • Form Preparation/Distribution
  • FSA Administration
  • Hard-Copy Notifications/Fulfillment
  • HRA Administration
  • HSA Administration
  • Imputed Income Calculations
  • Incentive/Surcharge Administration
  • Integrated EOI
  • Integrated Video
  • Knowledge Management Tools
  • Mobile/Tablet Support
  • Outsourced Service Center
  • QMCSO Qualification/Administration
  • Retroactive/Arrears Processing
  • Voluntary Benefits Enrollment

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