ONDUO - Meet A Vendor
Shortlister hosted Attalia Gray, Head of Sales at Onduo, to share about Onduo’s best-in-class virtual care solution that offers personalized care, individualized coaching, connected devices, and telemedicine for people living with chronic conditions.
ABOUT ONDUO
Backed by Verily Life Sciences, an Alphabet company, Onduo is a best-in-class virtual care solution that serves people living with chronic conditions through a human-centered, whole-person approach to care delivery.
Onduo’s model meets your people where they are—delivering an app, personalized care journeys, individualized coaching, connected devices and supplies, and telemedicine access to Onduo physicians and specialists. They take the best of human behavior design and combine it with clinical expertise and data science to drive positive change across the population.
ONDUO KEY PRODUCT AND SERVICE GOALS
Onduo supports your employee/members’ chronic condition needs and your healthcare cost containment goals through an ongoing focus on:
- Product inclusivity research/data use/algorithm training
- Human-led coaching and support
- Culturally competent/community-aware education and interventions
- Multi-language support in and outside the app
WHAT MAKES ONDUO DIFFERENT?
Onduo is dedicated to making “healthy” easier, more accessible, and more personalized with their science-backed, data-driven virtual care model. They leverage data, technology, and healthcare expertise from a wide range of leaders across the Google and Alphabet family.
Each individual can receive the right level of intervention following the activities below
- Set and monitor personalized goals through human coach engagement
- Identify opportunities or clinical escalation needs for telemedicine engagement
- Optimize and deprescribe medication therapy
- Culturally relevant care including multi-language support (250+)
- Generate insights to influence behavior change with novel, connected sensing devices
OUTCOMES
Onudo invests in creating a truly personalized consumer experience—and their results show it:
- High engagement from chat, text, video, in-app messaging, email, phone. All driven by consumer preference
- 53% of members engaged after 2 years
- 64% of members engaged after 1 year
- 20.8 direct touchpoints on average per month between members and the Onduo care team
- High satisfaction
- 78 net promoter score (NPS)
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