In This Post:
Presenters:
Bill Schmitt
Chief Growth Officer
For years, virtual care was perceived as an add-on to traditional healthcare methods, often used for minor issues or quick consultations. But during the COVID pandemic, it has shown that virtual care is more than an add-on. It has evolved dramatically and is now emerging as a vital component of healthcare delivery. Inspiring to reimagine how healthcare is accessed, delivered, and experienced. The fact is that around one-third of U.S. adults report using AI chatbots for health advice.
Despite this rapid advancement, virtual care has yet to reach its full potential. It is still far from it and the journey is just beginning. That’s where Lyric Health steps in. In last week’s webinar, Bill Schmitt, Chief Growth Officer at Lyric Health, illuminated how organizations can go beyond basic adoption and unlock the complete potential of virtual care. He explained that the organizations are beginning to realize that the true value of virtual care lies in access and in intelligence – leveraging data, predictive insights, and proactive interventions to reshape healthcare delivery fundamentally.
About Lyric Health
Lyric Health is a healthcare information technology company with a strong focus on virtual care, but also bridging the concept of virtual care to brick-and-mortar. They offer an extensive array of services, encompassing Virtual Urgent Care, Virtual Primary Care, Behavioral Health, Dermatology, and Care Coordination and Care Navigation.
Lyric effectively reduces healthcare costs for its clients by reducing claims costs and eliminating unnecessary in-person doctor visits. Their work has been recognized by J.D. Power, looking at industry trends through the eyes of the consumer. And Lyric has been honored as a top telehealth provider by J.D. Powers for three consecutive years – in 2021, 2022, and 2023.
The Shift: From Reactive to Proactive Care
During the webinar, Bill shared Virtual care by the numbers, showing that adoption has grown significantly in recent years. Yet, there are still clear limitations in how virtual care is being used. The fact is that 70% of virtual visits are still focused on urgent, one-off issues, and 26% of cases require in-person follow-up within a short timeframe. Virtual care is widely used, but not yet fully optimized.
By supporting employees early in their journey, Carrot helps prevent costly complications and ensures better long-term outcomes.
Instead of waiting for employees to seek help when something goes wrong, advanced virtual care solutions use data to anticipate needs, identify risks early, and guide individuals toward the right care at the right time. This transition has major implications for costs and outcomes.
Often, when Lyric wins the trust of the people they are working with, the opportunity is to guide them to high-quality, low-cost care, maybe at a center of excellence, and the data just keeps growing and growing.
Centers of Excellence and High-Cost Care
One of the most compelling examples of this transformation is in the management of high-cost medical events, such as joint replacement surgeries.
These procedures are among the most expensive healthcare events for employers. Traditionally, they are addressed only when the need becomes urgent, often resulting in higher costs and more complex recovery processes.
But with a proactive, virtual care-driven approach, this model changes entirely.
By using data to identify candidates for joint replacement earlier, organizations can guide employees toward Centers of Excellence (COEs), facilities that specialize in high-quality, cost-effective care.
The results can be dramatic and this is not just about cost savings, but also about delivering better care experiences and outcomes.
The Role of a Virtual Care Suite and Measurable Impact on Total Cost of Care
Organizations need more than standalone telehealth services. They need a comprehensive virtual care suite that integrates multiple capabilities into a cohesive system.
A modern virtual care solution should include:
- Primary care access for ongoing health management
- Specialty care navigation to guide employees to the right providers
- Data analytics and predictive modeling to identify risks early
- Care coordination tools to ensure seamless experiences
- AI-driven engagement to support decision-making and behavior change
When these elements work together, virtual care becomes a strategic asset rather than a tactical tool.
One of the most important benefits of an advanced virtual care strategy is its ability to drive measurable impact on the total cost of care. Data-driven virtual care addresses the entire healthcare journey, and over time, these improvements compound, leading to substantial system-wide savings.
For employers, this means greater control over healthcare spending without compromising quality.
Why This Matters Now
Healthcare costs continue to rise, placing increasing pressure on employers to find smarter solutions and unique approaches to achieve their goals.
At the same time, employees are demanding more accessible, personalized, and convenient care experiences.
Virtual care sits at the intersection of these challenges, but only if it evolves. Organizations that continue to treat virtual care as a simple access point or add-on will miss out on its full value. Those that embrace a proactive, data-driven approach will gain a significant competitive advantage.
Looking ahead, the future of virtual care will be defined by integration, intelligence, and personalization.
We can expect to see greater use of AI to guide care decisions. There will be more seamless integration between virtual and in-person care and expanded use of predictive analytics to prevent health issues.
Ultimately, virtual care will become less about “visits” and more about continuous health management.
Get in touch with Lyric Health today!
Virtual care is a catalyst for transformation. By moving beyond reactive models and embracing data-driven strategies, organizations can unlock their full potential:
- Better health outcomes
- Lower healthcare costs
- More engaged and supported employees
Lyric Health offers flexible partnership models designed to help deliver better outcomes by bringing the platform, expertise, and innovation.
For more information, contact:
Bill Schmitt – bill@getlyric.com
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