EAP Providers

Easily navigate the crowded vendor landscape

EAP providers deliver psychosocial & emotional services to employees, targeting their well-being and overall health status.

"Shortlister saved us time and money, while helping us to identify a platform that fit our unique company culture."

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Rachel B

HR Director

Vendor Banner EAP Providers Q2  2024

Q2 June 2024 : Winners

Top 14 EAP Providers

List of the top 14 EAP Providers Companies in Shortlister as of April 2024, presented in the order they appear in the full Vendor Listing tab.

Why We Picked Headspace?

With a range of services from self-guided care to full EAP replacement options, Headspace provides accessible, user-friendly tools designed to improve employee stress management, focus, and overall mental health.

Its variety of credible and expert-led content, ease of access, and administrative tools make it a valuable resource for employees and employers alike.

Features
  • feature Mindfulness coaching
  • featureLife coaching
  • feature Fitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
Pros
  • Stress Management – With the app encouraging regular breaks and mindfulness exercises, many employees found Headspace helpful for managing stress and avoiding burnout.
  • Productive Work Environment – Employers reported that Headspace contributed to a healthier workplace by offering ways to relax and calm down during stressful periods.
  • Ease of Access – The platform is user-friendly, with a great UX/UI, making it easy to log in and start using.
  • Support During Uncertainty – Particularly in startup environments, Headspace provided a sense of stability and support, helping employees navigate rapid changes and uncertainties.
Cons
  • Pricing Model – The pricing structure of Headspace has been critiqued for lacking flexibility and transparency.
  • Subscription Flexibility – Employers find the annual subscription model challenging, particularly when needing to adjust employee counts due to fluctuating workforce sizes.
  • Social Features & Community – Many employees wish for more social options, like the ability to meditate with friends or compete on meditation streaks.
  • Integration Capabilities – Limited integration with existing workplace tools and wellness programs has been noted by some employers.
FAQ

Can Headspace be used as an Employee Assistance Program (EAP)?

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Yes, Headspace offers comprehensive solutions that can serve as a complete EAP replacement, providing self-guided care, stress management, and mental health support services to employees.

How can Headspace benefit employees?

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Through guided meditations, sleep aids, and mindful exercises, Headspace can help employees manage anxiety, boost resilience, and promote a healthier work-life balance.

Is Headspace suitable for all types of workplaces?

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Indeed, Headspace is designed to be versatile and can be adapted to various workplace environments, from startups to large corporations. Its range of content caters to diverse needs, making it suitable for different types of employees and workplace cultures.

Does Headspace offer content tailored to workplace stress?

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Yes, Headspace provides content specifically designed to address workplace stress, including meditations for focus, relaxation exercises for stress relief, and tools to help employees unwind and recharge.

How can employees access Headspace?

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Employees can access Headspace through its mobile app or website using credentials provided by their employer.

Final Note

In conclusion, Headspace stands out as a versatile and innovative mental well-being solution that supports employers in nurturing a more productive, engaged, and satisfied workforce.

2
Why We Picked Ulliance?

Ulliance offers a top-tier Employee Assistance Program renowned for its flexibility and effectiveness, with customizable counseling models tailored to address the diverse mental health needs of today's workforce.

With comprehensive support that includes a robust online portal, integrated behavioral care, and dedicated account managers, Ulliance is a trusted partner for employers looking to promote employee well-being and productivity.

Features
  • featureMindfulness coaching
  • feature Life coaching
  • feature Fitness for duty assessments
  • feature Threat of violence consultation
  • feature Reporting and analytics (provided to employer at least quarterly)
  • featureUtilization support and promotion of offerings
Why We Picked AllOne Health?

AllOne Health's Employee Assistance Program (EAP) stands as a comprehensive resource addressing a spectrum of employee needs. The diverse areas where their program extends assistance encompass mental health, physical well-being, financial stability, family care, lifestyle management, and organizational health.

The vendor provides mental health counseling, life coaching, financial consultation, legal advice, work-life resources, personal assistant services, medical advocacy, member portal access, and organizational & HR support.

Features
  • featureMindfulness coaching
  • featureLife coaching
  • featureFitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • featureUtilization support and promotion of offerings
4
Why We Picked BHS?

BHS's holistic assessment approach delves deep into uncovering the root cause of challenges, considering their impact on both individuals and organizations.

Through strategic oversight and transparent reporting, their program managers leverage data to identify workplace trends and provide actionable recommendations, ensuring continuous improvement and impactful outcomes.

Features
  • feature Mindfulness coaching
  • feature Life coaching
  • feature Fitness for duty assessments
  • feature Threat of violence consultation
  • feature Reporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
5
Why We Picked Canopy?

Canopy offers comprehensive Employee Assistance Programs (EAPs), providing valuable support for employees and employers while consistently adopting new services and access points.

Employees appreciate Canopy’s full-service experience, from the platform’s easy access to services and resources through excellent customer service to technological advancements and integrated wellness offerings.

Features
  • featureddd
  • feature Mindfulness coaching
  • feature Life coaching
  • feature Fitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
6
Why We Picked CuraLinc Healthcare?

CuraLinc Healthcare's comprehensive employee assistance program empowers reaching personalized goals, including engaging employees, enhancing access to mental health support, and fostering positive impacts on employee health, well-being, and productivity while assisting employees and employers in mitigating risks.

They act as valuable partners, providing data and support to positively influence well-being efforts and effectively address challenges, resulting in positive experiences and outcomes.

Features
  • featureMindfulness coaching
  • feature Life coaching
  • feature Fitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • featureUtilization support and promotion of offerings
7
Why We Picked Carebridge EAP?

Carebridge EAP offers evidence-based mental health care, life coaching, and work-life counseling solutions, ensuring personalized attention and convenient employee access.

Additionally, Carebridge EAP aids organizations in cost savings by decreasing absenteeism, disability claims, turnover rates, and overall organizational costs while enhancing employee well-being, engagement, and productivity.

Features
  • feature Mindfulness coaching
  • feature Life coaching
  • featureThreat of violence consultation
  • feature Reporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
  • feature Worldwide access to EAP services
Why We Picked Magellan Healthcare, Inc?

Magellan Healthcare distinguishes itself through its Employee Assistance Program (EAP), by combining extensive experience, clinical excellence, and ongoing innovation to support employees at every life stage.

This positions Magellan Healthcare as an ideal partner for employers aiming to enhance workforce wellness and productivity with personalized, effective mental health solutions.

Features
  • feature Mindfulness coaching
  • feature Life coaching
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • featureUtilization support and promotion of offerings
  • feature Worldwide access to EAP services
Why We Picked ComPsych?

ComPsych excels in offering employee assistance programs to multinational employers, consistent service delivery and a holistic approach to addressing individual employee needs.

By addressing challenges, providing ongoing communications, integrating with other programs, and offering worldwide access, ComPsych ensures employees receive tailored support, ultimately maximizing productivity and mitigating organizational costs.

Why We Picked TELUS Health?

TELUS Health’s EAP solutions provide confidential support to employees dealing with personal or work-related challenges, such as mental health issues, stress, substance abuse, or family problems.

With a focus on innovation, reliability, and quality care, TELUS Health aims to support employers and employees in promoting a healthy workplace culture.

Features
  • feature Mindfulness coaching
  • feature Life coaching
  • featureFitness for duty assessments
  • featureThreat of violence consultation
  • feature Reporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
Pros
  • Comprehensive Services – TELUS Health offers a comprehensive and modern approach to EAP services, covering different aspects of employee wellness and support.
  • Excellent Customer Service – Employees appreciate the customer service, including its responsiveness and collaboration in managing the EAP.
  • Innovative App and Website – TELUS Health offers an innovative app and website interface, providing employees with convenient access to EAP resources.
  • Reliability – Employees find TELUS Health's solutions reliable, with minimal to no issues regarding service interruptions.
Cons
  • Cost Optimization – While TELUS Health offers competitive rates, some employees feel that further cost optimization could be beneficial, implying that pricing may not fully align with their expectations.
  • Limited Plans – Some employees demand more diverse or customizable plans to suit different needs and budgets better.
  • Manual Processes – Some solutions involve manual processes requiring human intervention, which can slow down operations and hinder efficiency.
  • Technical Limitations – Technical limitations exist in the backend system of TELUS Health, such as requiring employee ID to link users to profiles, which may pose privacy risks.
FAQ

What services does TELUS Health's EAP offer?

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TELUS Health provides a range of services, including counseling, mental health support, wellness resources, and assistance with work-life balance.

What types of counseling does TELUS Health offer?

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The TELUS Health EAP provides counseling services for stress management, relationship problems, work-related challenges, mental health concerns, and more.

How can employees access TELUS Health's EAP services?

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Employees can access TELUS Health's EAP services through designated contact channels provided by their employer or through an online portal to schedule appointments and access resources.

How does TELUS Health's EAP enhance productivity?

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TELUS Health increases productivity by providing continuous, high-quality services, efficient communication channels, and simplified administrative processes, enabling employees to focus on their work with minimal interruptions.

Does TELUS Health offer resources for improving overall wellness?

arrow

Yes, TELUS Health's EAP includes resources and programs promoting overall wellness, such as fitness challenges, nutrition tips, and mindfulness exercises.

Final Note

Overall, TELUS Health's EAP services deliver reliable, cost-effective, and customer-centric solutions to meet the diverse needs of the workforce.

Why We Picked Health Advocate?

Health Advocate sets itself apart in the Employee Assistance Program (EAP) market by integrating personalized, tech-enhanced solutions like virtual counseling, digital cognitive behavioral therapy, and AI insights to boost employee well-being and productivity.

Their "whole person" strategy combines human interaction with advanced technology, offering timely support and reducing mental health-related costs, making it a vital asset for employers looking to address mental health challenges in the workplace.

Features
  • featureMindfulness coaching
  • featureLife coaching
  • featureFitness for duty assessments
  • feature Threat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • featureUtilization support and promotion of offerings
Why We Picked Uprise Health?

Uprise Health delivers an advanced Employee Assistance Program featuring personalized coaching, chronic condition management, and managed behavioral health, all accessible through their industry-leading app.

With a nationwide network of counselors and providers, Uprise Health ensures greater accessibility to care while simultaneously reducing costs for employers and enhancing the well-being of their employees.

Features
  • featureMindfulness coaching
  • featureLife coaching
  • featureFitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
Why We Picked Alliance Work Partners?

AWP is dedicated to resolving the challenges that impact the lives of employees.

The vendor offers a myriad of benefits, online resource databases, and personalized assistance provided through a national counseling network.

Their confidential and comprehensive services are available to both employees and their families around the clock.

Features
  • featureMindfulness coaching
  • featureLife coaching
  • featureFitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • featureUtilization support and promotion of offerings
14
Why We Picked Journey?

Journey stands out for its innovative approach to Employer Assistance Programs (EAP), providing a suite of proactive, personalized mental health solutions that improve employee well-being and productivity.

Its daily engagement strategy and supportive culture bring measurable improvements in workplace well-being, making it an essential asset for employers aiming to address the impact of mental health issues.

Features
  • featureMindfulness coaching
  • feature Life coaching
  • featureFitness for duty assessments
  • featureThreat of violence consultation
  • featureReporting and analytics (provided to employer at least quarterly)
  • feature Utilization support and promotion of offerings
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4.8 (4 reviews)
Full Reviews Breakdown

Ulliance ( Visit Website )

Why Do You Need A Comprehensive Employee Assistance Program? Because your employees bring more to work than just their lunches. Remember why the EAP was created? It was supposed to help your employees and managers with personal concerns that impact their ... View Full Profile

Employees
100
Lives Serviced
5,000,000
Funding
None
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Mindfulness and Meditation
Wellness Platform
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

Visit Website

Reviews pending
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Journey ( Visit Website )

Introducing strategies that deliver 10X engagement & 3-5X ROI. In a 2022 study, Journey saved employers $380 per employee in healthcare costs alone Employee mental health has never been more crucial for organizations, but the sad truth is that employees aren... View Full Profile

Employees
30
Lives Serviced
100,000
Funding
Not Provided
Minimum Group Size
1000 eligible
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Well-being Education & Content
Behavioral Health Access & Treatment
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

Visit Website

3.7 (11 reviews)
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BHS ( Visit Website )

Mental health is human. The BHS approach to care is unmatched and sets us apart from EAPs and digital mental health vendors. Our services are human-led and digitally supported – after all, it’s humans who help heal humans. Our Guide+Thrive solution ... View Full Profile

Employees
132
Lives Serviced
2,500,000
Funding
None
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Clinical Navigation / Care Coordination
Health Coaching
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

Visit Website

4.5 (4 reviews)
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Modern Health ( Visit Website )

There is no uniform definition under federal or state law for an Employee Assistance Program (EAP). That said, Modern Health offers products and services that are similar to an EAP, and some customers have replaced their existing EAP with Modern Health’s ... View Full Profile

Employees
280
Lives Serviced
1,000,001
Funding
74M Series D
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Behavioral Health Access & Treatment
Health Coaching
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

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Reviews pending
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Tava Health ( Visit Website )

2-3 day access to Mental Health Therapy. Masters level, clinical and evidence based therapies. Available in all 50 states. Utilization based pricing. In-network with your health plan... View Full Profile

Employees
50
Lives Serviced
200,000
Funding
1.3M Series A
Minimum Group Size
200 eligible
Features
3rd Party Integrations
Global Capabilities
Responsive Design
Top Offerings
Behavioral Health Access & Treatment
Employee Assistance Programs
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

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4.8 (10 reviews)
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Canopy ( Visit Website )

Founded in 1975, Canopy's (formerly Cascade Centers) mission is to support organizational success and improve quality of lives. We provide comprehensive and leading edge services nationwide, such as: • Employee Assistance Programs (EAP) • Work/Life ... View Full Profile

Employees
100
Lives Serviced
1,035,000
Funding
None
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
Global Capabilities
Top Offerings
Employee Assistance Programs
Behavioral Health Access & Treatment
Life Coach Companies
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

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4.5 (23 reviews)
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CuraLinc Healthcare ( Visit Website )

CuraLinc Healthcare (www.curalinc.com) delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to engage, empower and support employees throughout their care journey. CuraLinc has redefined the modern ... View Full Profile

Employees
367
Lives Serviced
7,107,171
Funding
None
Minimum Group Size
25 eligible
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Behavioral Health Access & Treatment
Health Coaching
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

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Reviews pending
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Mantra Care ( Visit Website )

Mantracare stands out among EAP (Employee Assistance Program) providers, offering comprehensive solutions for workplace well-being. Our EAP services prioritize mental health, providing confidential counseling, stress management, and emotional support for ... View Full Profile

Employees
200
Lives Serviced
Not Provided
Funding
5M Angel Round
Minimum Group Size
100 eligible
Features
3rd Party Integrations
Android Native Application
Dashboard analytics
Top Offerings
Corporate Wellness Consultants
Employee Assistance Programs
Employee Engagement Platform
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

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Reviews pending
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Carebridge EAP ( Visit Website )

Carebridge EAP is a full-service, fully integrated, seamless EAP and Work-Life program. Carebridge has achieved a thirty-year track record of success and satisfaction assisting premiere organizations in a wide spectrum of industries nation-wide. The ... View Full Profile

Employees
68
Lives Serviced
3,000,000
Funding
None
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

Visit Website

4.5 (2 reviews)
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Magellan Healthcare, Inc. ( Visit Website )

Leveraging key tenets of member engagement and psychosocial needs, Magellan brings a comprehensive and thoughtful ecosystem of resources, tools and services through eMbrace Employee Assistance designed to help employees and their family grow to meet daily ... View Full Profile

Employees
6111
Lives Serviced
13,000,000
Funding
2.2B Corporate Round
Minimum Group Size
10 eligible
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
4.5 (1 reviews)
Full Reviews Breakdown

Headspace

Headspace EAP replacement offers members access to high-quality, on-demand mental healthcare. Every member experiences personalized care, including text-based behavioral health coaching (unlimited, 24/7 access), therapy and psychiatry, 24/7 phone counseling, ... View Full Profile

Employees
1000
Lives Serviced
57,000,000
Funding
435M Series E
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Behavioral Health Access & Treatment
Employee Assistance Programs
Mindfulness and Meditation
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
4.7 (12 reviews)
Full Reviews Breakdown

ComPsych (EAP)

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 ... View Full Profile

Employees
Not Provided
Lives Serviced
100,000,000
Funding
None
Minimum Group Size
1 eligible
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Behavioral Health Access & Treatment
Health Coaching
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
4.6 (40 reviews)
Full Reviews Breakdown

TELUS Health formerly LifeWorks

Every 10 seconds, TELUS Health provides care for someone around the world. Today, as a global health and wellbeing provider encompassing physical, mental and financial health, TELUS Health is committed to delivering remarkable experiences for the benefit of ... View Full Profile

Employees
10000
Lives Serviced
69,000,000
Funding
Not Provided
Minimum Group Size
25 eligible
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Wellness Platform
Health Risk Assessment
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
5.0 (3 reviews)
Full Reviews Breakdown

Lyra Health

Lyra is transforming Workforce Mental Health by partnering with organizations across the globe to promote mental wellbeing by offering training and development programs for managers and teams to notice and respond to mental health needs in the workplace and ... View Full Profile

Employees
1633
Lives Serviced
16,000,000
Funding
235M Series F
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Behavioral Health Access & Treatment
Employee Assistance Programs
Well-being Education & Content
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
3.7 (21 reviews)
Full Reviews Breakdown

Health Advocate

Health Advocate’s Life & Emotional Health (EAP) Program provides short-term, professional counseling, referral services, digital cognitive behavioral therapy (dCBT), and other resources to help members with personal and family issues and work/life balance. ... View Full Profile

Employees
750
Lives Serviced
12,000,000
Funding
None
Minimum Group Size
250 eligible
Features
3rd Party Integrations
Android Native Application
iOS Native Application
Top Offerings
Patient Advocacy
Wellness Platform
Biometric Screenings
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
Reviews pending
Full Reviews Breakdown

AllOne Health

AllOne Health EAP: The Key to a Thriving Culture. Where mental health meets whole-person care and digital well-being for the ultimate EAP experience. Strengthen mental health. Beat burnout. Build financial wellness. Create safe, inclusive environments. ... View Full Profile

Employees
350
Lives Serviced
11,000,000
Funding
Not Provided
Minimum Group Size
No Minimum
Features
Global Capabilities
Responsive Design
SSAE 18 / SOC Audit(s) Performed
Top Offerings
Employee Assistance Programs
Health Coaching
HR Training & Development
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
5.0 (1 reviews)
Full Reviews Breakdown

Alliance Work Partners

AWP is one the largest freestanding, non-profit EAPs in the nation. We have been providing top-tier, customized EAP, Work-Life and Wellness Programs, since 1977. AWP has no financial ties to insurance or treatment and is one of the only EAPs in the country ... View Full Profile

Employees
60
Lives Serviced
1,000,000
Funding
None
Minimum Group Size
No Minimum
Features
Android Native Application
GDPR Compliant
Global Capabilities
Top Offerings
Employee Assistance Programs
Wellness Platform
Health Coaching
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
4.6 (4 reviews)
Full Reviews Breakdown

Uprise Health

We provide a full suite of work-life services and mental health solutions to help organizations develop a culture of wellbeing and create a safer, more present, and more productive workforce. Only Uprise Health checks all of the boxes with clinically-based ... View Full Profile

Employees
165
Lives Serviced
8,000,000
Funding
None
Minimum Group Size
1000 eligible
Features
3rd Party Integrations
Android Native Application
Global Capabilities
Top Offerings
Employee Assistance Programs
Behavioral Health Access & Treatment
Chronic Condition / DM
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
Reviews pending
Full Reviews Breakdown

Workplace Options

Answer 24: 24/7 clinical intake, message and referral service from triage to crisis intervention. Counseling: Short-term, solution-focused sessions delivered by phone, in person, or by online video. Work-Life Services: Referrals for dependent care, ... View Full Profile

Employees
1212
Lives Serviced
65,000,000
Funding
None
Minimum Group Size
No Minimum
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Employee Assistance Programs
Mindfulness and Meditation
Health Coaching
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -
Reviews pending
Full Reviews Breakdown

Unmind

Global EAP partnerships for critical incident support, 24/7 crisis line, financial & legal support... View Full Profile

Employees
150
Lives Serviced
2,500,000
Funding
47M Series B
Minimum Group Size
500 eligible
Features
3rd Party Integrations
Android Native Application
GDPR Compliant
Top Offerings
Behavioral Health Access & Treatment
Mindfulness and Meditation
Employee Assistance Programs
Average Cost
- - -
Key Clients
- - -
Clients Your Size
- - -

FAQs

What is EAP?

EAP is a work-based intervention program that helps employees resolve personal and work-related problems affecting their job performance, health, and well-being. EAPs typically offer confidential and cost-free evaluations, short-term counseling, referrals, and continuous care by follow-up services for employees.


What does EAP stand for?

EAP stands for Employee Assistance Program. As the name suggests, it is a company-provided benefit program designed to assist employees facing issues that can negatively affect their well-being and job performance.


What is an EAP Program?

An Employee Assistance Program (EAP) is an intervention program designed to provide access to licensed counselors who can help employees cope with various issues, including problems outside of the workplace and work-related stress. These programs have traditionally focused on issues like substance abuse but now cover multiple topics, including wellness, legal concerns, and traumatic events. EAPs can be offered through stand-alone vendors or as part of a comprehensive health insurance plan and are usually provided at no cost to employees.


What are EAP Benefits?

Employee Assistance Programs (EAPs) offer a range of benefits that depend on the type of EAP. The first type of EAP offers problem-focused, session-limited counseling for employees and their families. The other type, also known as broad brush EAPs, provides services like information and referral, management consultation, crisis response, training, education, and problem-focused counseling for employees and their families.


How does EAP work?

Employees can access the EAP program through self-referral or supervisory referral, which offers confidential counseling and access to resources such as legal firms, childcare professionals, elder care specialists, and more. The range of services EAP provides can vary depending on the plan but typically includes short-term, problem-solving counseling for various issues. While not a substitute for health insurance, combining an EAP with a health plan can provide additional employee support. With an EAP, employees and their qualified household members can access a confidential resource they can call when crises or general life management questions arise, helping maintain a healthy work culture and increased productivity.


Is EAP Confidential?

Yes, Employee Assistance Program (EAP) services are confidential. However, there are exceptions to confidentiality, such as court orders, threats of harm to oneself or others, or cases of abuse or neglect. In supervisory referrals, the employee is only required to sign a release confirming attendance. Personal information shared between the EAP practitioner and employee remains confidential and is not shared with the supervisor.


How does an EAP benefit your Workplace?

An array of benefits is provided by EAPs, which includes medical benefits such as direct counseling and treatment, preventive care, and emergency consultation. As a result, EAPs benefit the workplace in many ways, including reducing absenteeism, increasing productivity, and lowering employee turnover, according to SHRM. Studies indicate that for every dollar an employer spends on an EAP, they can save anywhere from $5.00 to $16.00. Moreover, EAP counselors can guide managers in managing complex employee situations, and EAP services can help prevent performance issues. By offering EAPs, employers can meet employees' needs while remaining competitive for top talent and retaining valued staff.