In This Post:
Presenters:
Kyle Daquanna
Vice President of Sales
Musculoskeletal (MSK) conditions remain one of the most persistent and costly challenges facing employers, brokers, and healthcare stakeholders today. From chronic pain to unnecessary surgeries, the current landscape leaves members frustrated, employers overspending, and traditional solutions falling short of meaningful, measurable results.
But a new model of care is emerging – one that blends physician leadership, multidisciplinary expertise, and hybrid care delivery to improve outcomes while reducing overall MSK spend dramatically. Vori Health, the nation’s first non-operative Center of Excellence for MSK, is leading this transformation.
Kyle Daquanna, Vice President of Sales at Vori Health, presented the company’s approach to improving the current situation, explaining why MSK care needs to be reinvented, where traditional solutions fall short, and how Vori Health’s integrated, doctor-led model delivers a 4:1 claims-validated ROI while increasing member satisfaction and engagement.
About Vori Health
Vori Health is redefining how musculoskeletal care is delivered and is uniquely equipped to help people overcome back, neck, and joint issues with greater clarity, confidence, and support.
The organization brings together everything patients need in one place, integrated medical and rehabilitation care, physical therapy, prescriptions, imaging and lab services, health coaching, nutritional guidance, community support, and premium instructional content.
Through a distinctive, virtual-first model, Vori Health guides patients toward the most effective path forward. Each patient is connected to a dedicated, highly trained care team that conducts a comprehensive initial assessment and expertly coordinates every aspect of care, empowering patients to move, heal, and thrive.
The Growing MSK Crisis - and Why It Matters
MSK is continuing to be very expensive for employers. For about 81% of companies, cancer and MSK are the two leading concerns. MSK conditions affect half of all U.S. adults, costing employers billions every year in direct medical claims, lost productivity, disability, and avoidable surgeries. The impact is clear:
- 1 in 3 knee surgeries are deemed inappropriate
- 50% of low back pain surgeries are unnecessary
- Patients who move from primary care to imaging to surgical consults are 7x more likely to receive surgery
- Each MSK case costs an average of $10,000, totalling $420 billion annually
Despite the severity, traditional MSK care often sends members on an exhausting journey, from doctor visits to imaging to specialist referrals, without ensuring they receive the proper care at the right time. And even when employers try to intervene with digital or virtual physical therapy, these tools alone rarely address the full scope of MSK complexity.
Why Virtual PT Alone Hasn’t Solved the Problem
The past decade saw a rapid rise in virtual PT and digital exercise solutions. While these platforms offer accessibility and convenience, they lack medical expertise, which is a critical element. They’ve done a great job helping people in the short term, but not necessarily the best approach, and are still very fragmented.
Suppose a person is getting care virtually from one of these legacy providers. These paths are going for care, but he still must go to his primary to get imaging, potentially get diagnosed, or receive any injections that may be necessary. Members are often funnelled back into the traditional healthcare maze, losing continuity of care when platforms cannot:
- Diagnose conditions
- Order imaging or labs
- Prescribe medications
- Treat complex MSK cases
Studies show that members using PT-only solutions eventually return to a specialist, often leading to unnecessary imaging or surgery. Up to 40% of MSK conditions require physician involvement, and 85% of employer MSK spend is tied to chronic conditions, many of which need medical diagnosis, multimodal treatment, or imaging.
Introducing the Physician-Led Model: A Comprehensive, Holistic Alternative
Vori Health has redefined MSK care by building a multidisciplinary, physician-led care team under one virtual and in-person roof. At the forefront of Vori’s model is a medical doctor which is a big differentiator. A medical doctor, an MD, someone who’s able to work with members, primary care, somebody who can diagnose via a live telehealth model, order imaging, and ensure that the individual is properly treated for their condition.
In reviewing the data over the past six years, Vori Health found that the most complex cases for MSK are not the acute issues, such as rolling an ankle or experiencing a little shoulder pain, but rather the truly complex issues. Those that are expensive for employers and take 18 months to two years to resolve, often requiring a doctor’s intervention.
Instead of treating isolated symptoms, Vori Health delivers whole-person care, supporting every dimension of MSK health:
- Specialty Medical Doctors oversee pain management and medical decision-making.
- Physical Therapists improve mobility and function.
- Registered Dietitians guide weight and nutrition.
- Health Coaches support mental well-being and long-term habit change.
The result is an integrated experience that not only treats MSK issues but prevents them from compounding into costly medical events.
A Hybrid Care Model That Meets Members Where They Are
While members appreciate the convenience of virtual visits, 60% still prefer hybrid access to both virtual and in-person care. This is where Vori Health stands apart from app-only MSK solutions.
Their hybrid model provides:
- Nationwide virtual care
- In-person options for gait, balance, or complex functional assessments
- Rehabilitation support for pre- and post-operative needs
- Flexibility for members who prefer a traditional care experience
This dual-access model drives up to 3x more engagement, meaning members use the program more often, follow their care plans, and achieve better long-term results.
Claims-Validated ROI and Superior Outcomes
Unlike platforms that rely on self-reported pain scores or intent-to-treat surveys, Vori Health delivers claims-based savings, the most accurate and trusted method for measuring MSK ROI.
Key outcomes include:
- 78% reduction in elective orthopedic surgeries
- 64% reduction in pain
- 70% improvement in functional mobility
- 68% improvement in anxiety and depression
- 42% reduction in opiate utilization
- 85% care plan adherence (compared to 30% industry average)
- NPS score over 82, reflecting exceptional member satisfaction
These results are backed by transparent reporting across usage, clinical outcomes, and financial return.
What Makes Vori Health Different
Several elements distinguish Vori Health from conventional MSK programs:
- Physician-Led, Integrated Care Team – Every member is guided by clinicians with full medical authority. A comprehensive solutions beyond PT, Vori treats the full spectrum of MSK needs, from lifestyle triggers to mental health.
- Nationwide Reach With Hybrid Access – Care is available anywhere, anytime, in whatever format the member prefers.
- Actual Claims-Based Savings – ROI is guaranteed and validated by real claims, not assumptions.
And most recently where Vori Health won many opportunities, is billing and transparency in Vori’s billing model. Employers only pay when a member meets with a clinician, no hidden fees, no inflated utilization metrics.
Get in touch with the Vori Health team today!
As employers continue navigating rising healthcare costs, fragmented MSK solutions, and the demand for high-quality virtual care, Vori Health offers a modern, evidence-based approach that finally aligns member goals with organizational goals.
By integrating medical expertise, PT, nutrition, coaching, hybrid delivery, and claims transparency, Vori Health is proving that MSK care doesn’t have to be expensive, inefficient, or complicated.
It can be connected.
It can be effective.
It can reduce costs.
And most importantly, it can truly change lives.
In case you missed it: Log in to access the full Meet A Vendor Presentation!
Not a subscriber? Request access.
Did you find this article interesting?
Don’t keep this knowledge to yourself – share it on your social media channels and spark engaging conversations!