In This Post:
Presenters:
Jodi Bryant
Chief Commercial Officer
Alaina Melena
Chief Strategy Officer
Today’s workforce faces a challenge: employee caregiving. Trying to balance their personal and professional lives and responsibilities, employees risk their performance, attendance, and long-term engagement at work. Nearly 70% of employees identify as caregivers for a child, spouse, parent, or another loved one. What’s more important, this complexity continues to grow. It is clear that the urgency for supportive solutions becomes a priority.
In light of this pressing issue, businesses also feel the effects of this struggle. Companies are striving to provide peace of mind to their workforce by reimagining their benefits strategies and investing in holistic caregiving solutions, such as Family First, which offers a strategic, concierge-level approach to supporting employees while maximizing business outcomes.
At our recent webinar, Jodi Bryant, Chief Commercial Officer at Family First, and Alaina Melena, Chief Strategy Officer at Family First, showed that by minimizing care-related risks, organizations can achieve meaningful outcomes that resonate with employees, providing brokers and consultants with a powerful narrative to share. Tackling caregiving challenges can significantly alleviate burnout and enhance employee well-being.
About Family First
Family First’s concierge caregiving solution supports the well-being and longevity of employees and their loved ones. By addressing the full spectrum of caregiving—from eldercare and childcare to chronic conditions, neurodiversity, and more—Family First helps employees navigate life’s most complex challenges with confidence, care, and expert guidance. Its dedicated Care Experts, averaging 20 years of clinical and care management experience, provide personalized support across every stage of the caregiving journey.
Family First meets each caregiver where they are. Employees can access self-service tools for education, planning, and resource navigation, or partner directly with a Care Expert who offers hands-on guidance, advocacy, and coordination every step of the way. This adaptable model ensures every employee and family receives the level of support that fits their needs and circumstances.
To make caregiving support accessible to organizations of all sizes and budgets, Family First recently launched its Caregiving Solution for Small Business—a turnkey offering that brings enterprise-level caregiving support to smaller employers. With flexible options and simple implementation, this new solution makes it easy for every organization to deliver meaningful caregiver support without added administrative lift.
The Hidden Costs of Unmanaged Caregiving
Caregiving is not a side responsibility. It’s a full-time emotional, physical, and logistical commitment that can directly impact an employee’s productivity and health. According to research from Family First and industry studies, 30% of employees who are caregivers are at high risk for caregiving-related illness and burnout.
The ripple effect is significant:
- 88% of caregivers report that their responsibilities negatively affect their personal health.
- The likelihood of developing chronic diseases compared to non-caregivers is twice as high.
- 35% experience high levels of emotional stress.
- 20% report a direct decline in productivity due to caregiving demands.
If left unsupported, these issues may translate into measurable business costs such as:
- Increased absenteeism and unplanned leaves.
- Higher healthcare claims.
- Declines in focus, engagement, and overall job performance.
- Rising turnover as employees exit the workforce to manage caregiving full-time.
For employers, these outcomes can add up to millions in preventable expenses. In one example shared by Family First, an organization incurred over $42 million annually in costs associated with unmanaged caregiving, including medical expenses, absences, and turnover.
The Human and Organizational Toll
Behind every data point is a story of strain. A caregiver may stay up all night tending to an aging parent or ill child. At work, they arrive exhausted and distracted. Over time, this chronic stress not only erodes the employee’s health but also affects the company’s productivity and culture.
Research shows that 71% of caregivers report receiving no education or guidance from their loved one’s physician. Leaving them unprepared, overwhelmed, and without professional guidance, caregivers often make difficult decisions in isolation. These further compounds stress and reduce their capacity to perform effectively at work.
It’s clear that employers can’t afford to ignore caregiving. The question becomes: how can organizations meaningfully support caregivers while driving measurable ROI?
Family First integrates medical data with social determinants of health (SDoH) to deliver a truly comprehensive solution. Care Experts identify each member’s risks, barriers, and caregiving needs, ensuring they receive targeted, timely support.
By combining personal advocacy with data-driven insights, Family First, with their holistic model, empowers employees to remain healthy, focused, and productive both at home and at work, providing:
- Professional guidance across life events (eldercare, childcare, chronic illness, disability, etc.).
- Tailored care planning designed to stabilize crises and prevent burnout.
- Access to on-demand resources, planning tools, and curated educational content.
Quantifiable Results and ROI
Family First’s caregiving solution delivers more than goodwill. It produces measurable business results. Across clients, the outcomes are consistent and impressive:
- 2.8:1 ROI through avoided healthcare, absence, and turnover costs.
- 34% average reduction in burnout among engaged employees.
- $17,300 in average annual cost savings per employee who uses the program.
- 97 NPS (Net Promoter Score)—evidence of the program’s impact and member satisfaction.
Family First helps organizations reduce high-cost claims, retain top talent, and strengthen employee engagement. This approach transforms caregiving from a hidden liability into an opportunity for wellbeing and business growth.
Implementation is seamless. The program integrates easily within existing benefits ecosystems, aligning with EAPs, health plans, and wellness initiatives. Flexible pricing models, such as PEPM (Per Employee Per Month), annual flat rates, or performance-based options, ensure accessibility and scalability for employers of all sizes.
This flexibility demonstrates the company’s confidence in outcomes and its commitment to partnership-based success.
Get in touch with the Family First team today!
As the workforce evolves, caregiving will only become more prevalent. With longer life expectancies and more dual-income households, employees will increasingly find themselves navigating caregiving challenges.
Forward-thinking employers understand that supporting caregivers is a strategic business decision. By prioritizing caregivers today, employers are not only improving well-being but also maximizing workforce ROI for the future.
Partnering with Family First can bring organization:
- Strengthen workforce health and retention.
- Enhance employee loyalty and engagement.
- Reduce absenteeism and burnout.
- Achieve measurable savings and ROI.
Investing in caregiving solutions is about creating a more resilient, compassionate, and productive workforce where employees can thrive both professionally and personally. Caregiving is the silent strain affecting millions of employees and costing companies millions in lost productivity.
For more information, contact:
Jodi Bryant – jbryant@family-first.com
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