Meet a Vendor

Sword Health – Meet a Vendor

Sword Health's solutions combine AI and clinical expertise to deliver pain-fighting care without the need for opioids or unnecessary surgeries.

In This Post:

Presenters:
Jennifer Walker

Jennifer Walker

Regional Vice President at Sword Health

Erik Snow

Erik Snow

Area Senior Vice President at Arthur J. Gallagher

Last week, we had the honor of hosting Sword Health once again for their fourth Meet a Vendor webinar. Jennifer Walker, Sword’s Regional Vice President, was joined by Erik Snow, Arthur J. Gallagher’s Area Senior Vice President. Together, they introduced our attendees to their newly released AI Care specialist, Phoenix, which makes physical care infinitely more convenient, accessible, and scalable.

MSK is a $380B problem, but the status quo for care is badly broken

Physical therapy should be the solution, but 50% of patients drop out after just 4 sessions due to the following reasons:

  • Designed for use only when pain is severe or chronic, making it expensive
  • Requires patients to travel to clinics, which may not be nearby
  • Barriers to accessibility lead to early dropout and low completion rates

Meet Sword Health

Sword Health is the first and only MSK digital solution to use artificial intelligence for front-end care delivery, rather than just powering backend operations. They are on a mission to free 2 billion people from pain by pioneering AI Care. Their newly released AI Care specialist, Phoenix, makes physical care infinitely more convenient, accessible, and scalable.

Phoenix guides and responds to members during their sessions through natural conversation, bringing the clinical expertise of a clinician to members wherever they are. This represents Sword’s biggest technological leap since launching its first AI-based care solution in 2015 and is a testament to their ongoing commitment to innovating benefits technology.

Clinical-grade experience

Sword offers unparalleled depth in clinical rigor and personalization:

  • Hyper-personalized live feedback with over 5,000 corrective tips ensures patients get exactly what they need.
  • Clinically defined range of motion targets help ensure correct form, continuously adjusted by Doctors of Physical Therapy based on limitations and progress.
  • Personalized follow-ups from Doctors of Physical Therapy based on detailed reports of each session.

1 platform, 7 solutions

  1. Academy: Provides the highest quality video education to help you understand your pain, reduce your risks, and avoid injury
  2. Move: First-of-its-kind personalized solution to move more and keep injuries at bay
  3. Predict: AI identifies members at highest risk for surgery up to 8 months in advance
  4. Bloom: Next generation of women’s pelvic health care
  5. Thrive: Customized pain treatment tailored to every member
  6. On-Call: 24/7 access to pain specialists to help avoid unnecessary urgent care visits
  7. Atlas: Global access to clinically proven pain-fighting exercises and education

Superior recovery outcomes

Sword members recover faster and better than patients receiving in-person PT after surgery:

  • 62% are pain-free
  • Up to 70% reduction in surgery intent
  • 50% less anxiety
  • 64% less depression
  • 83% net promoter score
  • 7/10 member satisfaction
  • 81% program completion
  • 68% increase in productivity

Independent analysis confirms Sword delivers a 3:1 ROI on medical spend, $3,012 gross savings per member per year, and a 50% lower rate of surgeries.

  • The study reports the highest medical savings in the MSK market, setting a new benchmark for cost-effectiveness.
  • Conducted by Risk Strategies Consulting (RSC), a recognized leader in actuarial and risk management consulting.
  • RSC analysis shows Sword participants incur lower MSK costs compared to traditional care.

Only Sword has...

Clinical Expertise

  • A licensed Doctor of Physical Therapy working with every member.
  • A device sent by default to every member, ensuring an equitable, clinical-grade experience every time.
  • An acute pain solution that treats members at no cost.

Breakthrough Technology

  • A full platform to support personalized journeys across chronic, low, and acute pain, plus education and prevention.
  • An AI engine to identify and help the members most at-risk for future costs.
  • Category-leading FDA-listed device: highest number of patents — and AI-powered — making a clinician’s regimen available 24/7.

Maximum Impact

  • Clinical studies proving it to help post-op members recover better and faster, and members with chronic pain stay more engaged, than traditional physical therapy.
  • True utilization-based pricing with individual milestones. Never averages.
  • Highest proven ROI and performance guarantees

Get in touch with the Sword Health team today!

With Sword, you get a comprehensive platform for predicting, preventing, and treating pain. Connect with their dedicated team today to enhance your employees’ health outcomes and significantly reduce healthcare costs.

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