In This Post:
Presenters:
Annette Chaplik MSN, RN
Director of KnovaSolutions Clinical Program
Stephen Doyle MS, MBA
Associate Vice President of Workpartners Advocacy Services
Rising healthcare costs are unsustainable, especially when 5% of the population drives over 50% of the spending, and the next 15% utilize an additional 30% of the benefit spend. Employers face increasing pressure to deliver robust benefits while managing rising healthcare costs. The traditional approach to case management – often narrowly focused and reactive – no longer meets the needs of complex, diverse, and evolving workforces.
Last week’s Meet a Vendor webinar was about how data-driven, personalized clinical support can reduce costs while boosting employee wellbeing. Annette Chaplik MSN, RN, Director of KnovaSolutions Clinical Program at WorkPartners, and Stephen Doyle MS, MBA, Associate Vice President of Workpartners Advocacy Services, shared that KnovaSolutions, a voluntary personal health service provided by a team of nurse clinicians, pharmacists, and medical research librarians, can impact organizations.
About WorkPartners
WorkPartners helps clients understand their employees’ real needs and behaviors and implement initiatives that will fully engage and benefit them. Most case management programs rely on past healthcare costs to identify individuals for support, focusing primarily on diseases and reducing immediate spending. However, this method misses emerging health risks and overlooks the long-term value of empowering individuals before they become high-cost claimants.
KnovaSolutions takes a different approach. It combines integrated data analytics, predictive modeling, and human-centered care to provide support across the full risk spectrum — from seemingly healthy employees to those managing complex health conditions. The result? Sustainable cost reductions and improved quality of life for employees and their families.
Identifying Risk with Precision
One of the cornerstones of KnovaSolutions is the proprietary Health Utilization Index (HUI), a predictive algorithm that integrates data from across the benefit ecosystem. This includes:
- Health claims
- Pharmacy claims
- Workers’ compensation
- Short-term disability (STD)
- Human resources information systems (HRIS)
- Performance and absenteeism data
- Social determinants of health (SDOH)
This comprehensive view allows employers to segment populations into four key risk categories: low, emerging/rising, high, and complex. Rather than waiting for problems to escalate, KnovaSolutions identifies potential issues early and deploys targeted support strategies to reduce risk over time.
More Than Just Healthcare
Health is more than physical wellness. KnovaSolutions embraces a whole-person framework built on the eight dimensions of wellbeing:
- Emotional
- Intellectual
- Spiritual
- Environmental
- Financial
- Occupational
- Physical
- Social
KnovaSolutions delivers:
- Data-driven identification of emerging health risks
- Person- and family-centric care models
- Whole-person support across all dimensions of wellbeing
- Demonstrable ROI and health risk reduction
- Unmatched member satisfaction
By bridging the gap between data and compassion, KnovaSolutions empowers employees and employers to thrive financially, physically, and emotionally.
This multifaceted approach recognizes that a financial stressor can be as detrimental to productivity as chronic pain, and addresses both with personalized support.
KnovaSolutions is different, the team of registered nurses, pharmacists, medical librarians, certified dietitians, and diabetes educators collaborates to empower members with evidence-based information, coaching, and lifestyle guidance. The team offers:
- Clarity on what a diagnosis means
- Answers to medication and treatment questions
- Support for meaningful lifestyle changes
- Chronic condition education and support
- Help navigating the healthcare system
- Personalized interpretation of diagnostic test results and treatment options
- Coaching on diet, lifestyle, and behavior change
Importantly, this support extends to the whole family — not just the employee — creating a ripple effect of wellness and engagement.
The Business Case for KnovaSolutions
With healthcare costs outpacing wage growth and a disengaged workforce contributing to lost productivity, smarter solutions are urgently needed. KnovaSolutions delivers real, measurable value.
According to the latest data across their book of business:
- Average ROI: $3.20 for every $1 spent (minimum ROI range of $2 – $5+)
- Average risk reduction: 21% decrease as measured by HUI
- Satisfaction ratings:
- 99% would recommend KnovaSolutions
- 98% reported overall satisfaction
- 92% said it helped them discover new health management options
These outcomes demonstrate that investing in proactive, data-backed health support improves well—being, reduces costs, and elevates workplace performance.
Moving Beyond the Status Quo
What truly sets KnovaSolutions apart is its synergistic and collaborative approach. This isn’t a program that treats people like claims — it treats them like people. Empowering individuals to make more informed decisions builds trust and resilience within the workforce.
The program’s personalized, continuous engagement model avoids the “one-size-fits-all” trap of many benefits programs. It meets members where they are, supports them holistically, and follows through with high-touch, empathetic care.
Testemonials from members speak volumes.
Get in touch with WorkPartners today!
If your organization is struggling to contain health benefit costs while keeping employees engaged and healthy, it’s time to consider alternatives to traditional case management.
Workpartners’ KnovaSolutions is not just another benefit. It’s a strategic advantage. As organizations navigate an increasingly complex healthcare landscape, programs like this will define the future of workforce wellbeing.
To learn more about how KnovaSolutions can impact your organization, visit workpartners.com or explore their blog.
For more information, contact:
Our WorkPartners sales team – info@workpartners.com
Stephen Doyle, MS, MBA, RCEP – Doylest@workpartners.com
Annette Chaplik MSN, RN, CCRN – Chaplikal@workpartners.com
WorkPartners’ Social media:
LinkedIn – linkedin.com/company/workpartners/
Follow us on X – x.com/WorkpartnersHQ
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