4.1
(258)
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iSolved has hands down the best customer support. That goes along way when you are processing payroll.
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Great Payroll Platform!
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NA
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not at this time
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Communication is excellent and response time to any concern is amazing as well as the team that reaches out in consideration of making sure all concerns are resolved.
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Top of the line product with ease of accessibility
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I am new to the payroll industry and really enjoy working with Isolved. The university and peoples community make learning a new system a lot easier.
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No
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The only issue I seem to have is responses from the iSolved support when I submit a ticket
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Everything is great across the board, but the portal stability has been a big issue for our clients and seems to be a persistent concern for the past few months.
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Dedicated customer support representative is provided to the client.
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n/a
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n/a
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No
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not at this time
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I think they have done a great job at offering a large number of services so it is easy to make isolved a choice since they can meet all of the needs.
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Isolved makes our little business feel like a giant.
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We have been with iSolved for 6 years and have loved everything about it! It has made my job much easier and more fulfilling.
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Not at this time
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I've used isolved for 7 years now and overall it has been really good. A few things seem to have slipped a little lately, but I'm here for the long haul and I'm sure they'll get it worked out.
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The system is easy to customize and adjust as the company needs change/evolve
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Amazing System
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I highly recommend iSolved's products!
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Very Expensive and they charge a lot for each additional service to add on.
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The PEO reporting definitely needs updated for more reports on a global level.
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No
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No
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The system is easy to configure and customize and does check all the boxes for a full platform from hire to retire, but could use some additional resources in the scheduling and performance areas.
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We love isolved, as well as our clients
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No.
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I wish we have a Spanish option for the EE experience, especially onboarding.
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N/A
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Continue with improving the quality of the system.
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While AEE does seem to be more user friendly for employees having both AEE and ESS required because of missing functionality is a huge client issue.
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We have loved iSolved and how much it has helped us be more efficient.
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Excellent dedicated customer service support
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Customer service is their strong suit!
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the best!
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Overall great, implementation procedures should be more thorough
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The product is great, and it does the job!
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Our biggest challenge is support solutions and response time. The product has been a good fit for most requests and programs needed.
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Having been in the payroll/HRIS industry for almost 20 years, with experience in various leading and small HCM platforms, isolved does remain a competitive solution. One can tell that isolved takes the general needs of their end users into account.
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Sometimes the product support is a little slow for tertiary products
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For those that I have not had contact with, I left blank. I've had experience in the past with those departments but it's been several years.
Overall your employees are fantastic when I do work with them. I do appreciate how responsive iSolved is on any website connectivity/troubles/slowness, etc that may be happening to the system. I also like how you provide us client/partner communications to distribute if needed. It's great you take ownership of the issue that may be occuring.
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NA
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Too many changes
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Isolved has made payroll and open enrollment so much easier.
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no
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N/A
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They need to update the Isolved Tax module. There are a lot of improvements they can make for the ASO clients.
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Amazing system
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Identity Server migration was extremely unstable which accounts for the lower score and the expectations behind it were not met. User access made it extremely confusing and difficult for our clients.
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The University training is awesome. I do like the Certification Journeys and am happy to see more subjects are becoming available.
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I like the efforts I am seeing in the University where multiple articles surrounding the same subject matter are being consolidated into a single posting. Very nice. I've seen the most growth in the University to be honest. I also truly value the Q&A docs.
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Great products but need to find a more effective way to service them.
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Not at this time
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Love the customer service and support that I receive from Isolved!
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N/A
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isolved is a good HCM platform. They do a good job of recruiting talented people, but more importantly people that fit their company culture.
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iSolved is amazing!
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This service provider has helped me a lot in handling various client.
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The platform is easily configured to meet a client's specific needs.
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No.
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Overall I'm really satisfied with the experience, but more communication and future updates would make it a bit better
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The low ratings are due to the following:
Technology - the product does not feel as technologically advanced to the levels that I think would be appropriate for such a company.
Flexibility - this product is woefully inflexible for the amount of agility a company in our sector needs to succeed.
Support - multiple instances of support giving us workarounds for bugs that simply do not work. Glacial pace on any reasonable update schedule.
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The time I have saved doing payroll with Isolved is amazing.
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Benefit integration is the only nightmare. The staff has been very helpful in trying to resolve the issues.
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Great working with iSolved! No complaints!
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Great service from our rep- Stephanie Harris- she is very responsive to our requests.
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excellent product and a wide variety of services
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iSolved chas a lot of potential to be an all encompassing software for HR/payroll professionals, but it can be complicated to learn how to set up frameworks at times.
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N/A
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iSolved is a very robust service that provides a huge variety of services that assist or fill in every area in HR. They are constantly evolving and innovating. Lots of very cool features.
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I love the ease of this product and reliability....
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This is a great comprehensive software that meets almost all HRIS needs.
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It is user friendly and has many capabilities that other services don't have.
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The system is great for an organization looking to scale. The platform is very versatile and can be customized and any needs.
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I'm very happy with both product and service
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Green, sometimes its better not to submit tickets via Netsuite as the rep on the other side doesn't have much experience.
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No
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I wish it were easier for me to make enhancement requests. And there just isn't a lot of trust I have that my enhancement request would even be heeded. Feels like each time I have heard an isolved staff member mention them its has been coupled with "well, our team is very busy, and we try to make changes that a lot of different people want and are asking for." So not only do I have no idea how to actually submit an enhancement request, it feels like my voice wouldn't be heard if I did.
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Having used other software in the past, Isolved's Customer Service is the best.
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Please fix the Company Assets bug. It's been going on for months and it's a critical feature that almost all of our clients use.
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Love Isolved - loved our rep; love the payroll technology - needs help on the ATS
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iSolved is a one-stop-shop for payroll and all of your human resource needs. I am continually impressed with the software and how it helps us maintain compliance.
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iSolved really cares about their customers and their success.
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N/A
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Great value for the money you pay.
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I actually enjoy using isolved
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iSolved fulfills our needs and exceeds beyond that. Easy to work with as well as quick and professional.
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iSolved Employee Self Service (ESS) is valuable to employees and rather easy to adopt at our firm. We are very excited to continue administrator training to further enhance our experience and that of the employees.
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They have good customer service and answer questions quickly.
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Isolved has been a great software addition for our company. As the accountant, I am able to get the month-end reports I need to quickly and efficiently make my payroll entries.
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None. I would love to see an employee recognition platform developed
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N/A
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isolved has been amazing to work with. They help you every step of the way when implementing new product and also are willing to back up and start over if need be. Can't say enough.
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no
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good software, helpful on the backend, and great for benefit enrollment streamlining.
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Great Customer Service and Learning Center
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I love the level of support we receive whenever we have an issue or question.
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It would be nice to not have employees' SSNs show on the first page the old isolved sends you to.
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We are so pleased to work with iSolved.
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Great product and communication
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Great people. Ramping up to a 10 in my book.
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I have used several other payroll software and enjoy working within isolved the most
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I think the Company is experiencing some growing pains
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The team that we work with is great! Always on top of our cases and ensuring we get what we need. I really like the reporting within iSolved too. User friendly and easy to explain to employees.
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The benefit setup has been lengthy, but overall I would highly recommend this product.
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All around good company
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Customer service has been excellent
Claimed
