With more than 30 years of specialized experience, PDA delivers the industry’s most accurate, member‑friendly, and results‑driven verification solution, consistently achieving the highest response rates in the industry and an ROI exceeding $28 for every $1 spent.
PDA employs a proven seven-month approach designed to maximize member engagement, with the objective of reaching—and receiving documentation from—every participant. The dependent audit process begins with an NCOA address cleanse and announcement letter, followed by a verification phase consisting of up to three mailings, and then concludes with a 30‑day grace period.
Throughout the project, PDA provides dedicated project‑specific toll-free numbers and operates a fully US-based bilingual processing center open Monday through Friday from 8:00 am to 8:00 pm ET. Members may submit documentation by scanning a QR code linked to secure web and mobile upload portals, or by mailing documents directly to PDA’s headquarters in Livonia, Michigan. Clients will also have access to a secure employer portal with real time visibility into project status and individual verification outcomes, and a dedicated PDA Account Team will conduct regular status meetings to keep the client informed of progress, unique eligibility considerations, and any identified ineligible members.
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