Upside delivers concierge-level housing support as an employee benefit — high-touch, personal, and handled end to end. When an employee faces an eviction, a first home purchase, an unaffordable rent increase, or an unsafe living situation, they don't get a hotline or a list of links. They get a dedicated Care Guide who takes the problem and works it to completion.
The Care Guide learns the employee's full situation, builds a plan, and does the work: finding options, preparing documents, negotiating with landlords, coordinating deposits, and managing the move. Employees stay informed by call and text throughout, and support continues after they're settled.
This is concierge service in the truest sense — not errands or lifestyle perks, but expert hands on one of the highest-stakes problems in an employee's life. It removes the burden, the research, and the dead ends, and replaces them with one accountable person who stays until it's resolved.
The result for employers: less housing-driven absenteeism, distraction, and turnover. The result for employees: help that actually shows up when their housing falls apart, delivered with the rigor Upside proved at scale across the country.
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