American Well

American Well Media

About American Well

American Well's mission, since its founding in 2006, is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We accomplish this by harnessing mobile and web technology to connect patients with healthcare providers, removing barriers such as distance, mobility, time, and constrained provider supply. Our offering includes a full suite of products and services that includes mobile-, web-, and phone-based telehealth services; state-of-the-art telehealth kiosk and cart products; patient utilization and employer engagement programs; clinical workflows, tools, and guidance; an exclusive network of licensed, credentialed, U.S.-based physicians; and a services exchange allowing our clients to connect and share their services with one another, instantly, online. The system utilizes multi-way, high-resolution video and audio streams, secure text chat and messaging, and digital telephony to deliver an intimate, informed, clinically effective, real-time encounter. The American Well offering also has functionality that allows providers to electronically prescribe, and allows patients and providers to store, manage, import, and export health information and documentation; review health content; and manage follow-up visits. This robust infrastructure behind American Well's intuitive and convenient user interface makes the solution easy to use for providers and patients alike.

Value Proposition

• Collaborative partnership: We will focus on designing a customized telehealth strategy defined by the culture, structure, and goals of your company, understanding needs such as access and engagement for your employees and their dependents • On-demand care: Eligible participants and their covered dependents will have 24/7/365 access to real-time video consults via mobile or web, kiosk, and phone (not a call-back model based on provider availability) • Transparency and patient choice: Eligible participants and covered dependents can review provider profiles and select a preferred clinician for on-demand and scheduled visits • Online Care Group: We are exclusively partnered with a one-of-a-kind medical group comprised of highly trained, credentialed providers, dedicated to telehealth with years of experience and a host of clinical specialties including medical and behavioral health • Industry-leading wait times: Physicians are available immediately, with a median wait time of less than ten minutes • Making it your own: We offer branding and customization to tailor the offering to your solution and communication style • Marketing communications: We provide support for participants and engagement strategies using evidence-based methods and best practices that will also recognize transitioning your population from an existing vendor to your telehealth solution

American Well Offerings

American Well Clients