In This Post:
Presenters:
Jamie Showalter
Health Savings and Spending Account Product Director
Kari Lazaro
Health Savings and Spending Account Product Director
We are living in an era of rapid, unprecedented change—where economies, regulations, and social safety nets are constantly evolving. As a result, many people worldwide have expressed feeling overwhelmed and are seeking a reliable partner to help navigate these shifting landscapes. MetLife is dedicated to being that trusted partner.
In our latest “Meet a Vendor” webinar, we were joined by Jamie Showalter and Kari Lazaro, both Health Savings and Spending Account Product Directors at MetLife. Jamie and Kari explored how MetLife’s pre-tax savings and spending accounts provide valuable tax benefits and seamless solutions for employers and employees alike, enhancing the overall experience.
Who is MetLife?
MetLife, Inc., through its subsidiaries and affiliates, is one of the world’s leading financial services, offering a wide range of insurance, annuities, employee benefits, and asset management solutions. Since its founding in 1868, MetLife has been committed to helping both individual and institutional customers navigate an ever-changing world. With operations in over 40 markets worldwide, MetLife holds leading positions in key regions, including the United States, Japan, Latin America, Asia, Europe, and the Middle East.
An exceptional experience for you and your employees
MetLife offers a suite of tax-advantaged health savings and spending accounts, designed to be cost-effective or even no-cost, with streamlined onboarding and administration for employers. Employees benefit from personalized education and support, empowering them to confidently plan, optimize, and save for both living and healthcare expenses.
Flexible Range of Account-Based Plans:
- Health Savings Account (HSA)
- Health Reimbursement Arrangement (HRA)
- Commuter Benefits
- Lifestyle Spending Account (LSA)
- Flexible Spending Account (FSA)
- Dependent Care FSA (DC-FSA)
- Limited Purpose FSA (LP-FSA)
- COBRA Administration
Comprehensive Benefits Portfolio:
- Ability to bundle core and voluntary benefits, simplifying vendor management with a single carrier
- One integrated website for employees to access all MetLife benefits
- Competitive pricing with no account minimums, setup fees, renewal fees, or account-closure costs, and no hidden charges
- No-cost integration and processing benefits with MetLife Dental and Vision
- Consultative support to tailor plans to diverse employee needs
Integrated Service for Employers:
- Single point of contact for proactive account management across all MetLife benefits
- Seamless integration with most benefits administration systems and payroll providers for smooth data connectivity
- Advanced analytics for employers to measure program success and employee engagement, including personalized benchmark comparisons
- From selection to onboarding and ongoing administration, every interaction is designed to be simple and convenient
Seamless Employee Experience:
- Financial wellness tools and educational resources to guide decision-making
- Smart debit card with mobile wallet capabilities for easy payments
- Simple claims submission and integration with over 260 carriers for hassle-free processing
- 24/7 access to support through a U.S.-based call center, a secure website with AI-driven chat, and a user-friendly mobile app
Proven satisfaction results with MetLife health savings and spending accounts
MetLife prioritizes exceptional customer service as a core pillar of its partnership with clients across all coverage lines. This commitment to service excellence is reflected in their impressive results:
- 99% of claims processed efficiently within 2 business days
- 260+ claims carrier connections for seamless integration
- 93% debit card auto-substantiation rate, reducing paperwork for employees
- 99% employer satisfaction with their dedicated Customer Service Consultant
- 13,000 group customers trust MetLife for their benefits solutions
- An outstanding Net Promoter Score of 70, highlighting customer loyalty and satisfaction
The convenience, service and options employees expect
Exceptional Employee Experience:
- Secure website and mobile app for seamless account management
- Smart debit card with mobile wallet integration for easy payments
- Comprehensive online education center with personalized communications
- 24/7 access to support via a U.S.-based call center, website, or app with AI-driven chat assistance
- Health Shopper integration with Amazon Prime for added convenience
Broad Range of Flexible Investment Options:
- Competitive high-yield interest rates on cash balances ranging from 0.15% to 1.00% for 2024¹
- Access to 30 low-cost, diversified mutual fund options, including Target Date funds and a high-yield money market account
- Investment guidance tools to help employees make informed decisions
- Option to invest in stocks, bonds, and ETFs through a Charles Schwab self-directed brokerage account
Engaging communications
MetLife employs a comprehensive, multitouch, multichannel approach to raise awareness, boost engagement, and drive education and enrollment among employees.
- Digital Marketing: Web banners create initial awareness, while strategically timed emails engage employees at key moments, guiding them to the enrollment site.
- Videos: Compelling videos demonstrate how the products work and highlight real-life stories, making the benefits relatable and easy to understand.
- Benefit Fairs: Whether onsite or virtual, these fairs provide employees with real-time education and personalized assistance, helping them fully understand and maximize their benefits.
- Benefit Collateral: User-friendly tools and educational materials break down benefits into clear, simple terms, addressing frequently asked questions.
- Custom Microsite: A branded microsite delivers targeted content to educate employees about their benefits and lead them step-by-step through the enrollment process.
- Direct Mail: Personalized mailings with strategic messaging arrive at key times, engaging employees in the place where many financial decisions are made—at home.
Improve utilization and engagement with MetLife's financial wellness tools
HSA Planner: A user-friendly decision support tool that helps employees understand the advantages of an HSA. It drives participation and savings by offering personalized goal planning and optimizing long-term savings potential.
MetLife Personal Financial Wellness App and PlanSmart: Enhance your benefits offering with MetLife’s comprehensive financial wellness app and no-cost workshops. These resources support employees at every age and career stage, promoting financial health across your workforce.
Financial Wellness Library: MetLife’s extensive library of financial wellness content empowers you to make wellness a central part of your benefits program, encouraging healthier financial habits among employees.
Get in touch with the MetLife team today!
In today’s ever-evolving landscape, offering the right benefits can make all the difference in employee engagement, satisfaction, and retention. MetLife’s extensive suite of pre-tax savings and spending accounts, flexible investment options, and cutting-edge financial wellness tools ensure that both employers and employees have the support they need to navigate life’s financial challenges with confidence. With proven customer satisfaction and a seamless user experience, MetLife is the trusted partner you can count on to elevate your benefits offering.
To learn more about how MetLife can help your organization deliver top-tier benefits and enhance financial wellness, reach out to the MetLife team today and discover how they can tailor solutions to meet your unique needs.
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