Engagement has not been solved. Employers (and employees) are inundated with point solutions, all of which suffer from low utilization.
Milu's platform is very simple: we connect directly to electronic health records at 40,000+ health institutions nationwide to receive clinical data in real-time, when authorized by members (and members authorize with a simple click of a “Yes” button, which can be done during open enrollment).
Milu then runs secure, HIPAA-compliant AI engines on top of that data to identify ways that employees can save money, get better care, or utilize their benefits, all within the context of the health plan and existing point solutions.
Whenever we identify a match for an employee or their dependents, we reach out via SMS or can route those notifications to existing navigation solutions for them to reach out.
With this system, we can identify that a member has a specific need, at the time that it's relevant to them (rather than 3 months later when the claims data comes in) and proactively reach out to connect them to a solution.