Telligen

Telligen has a comprehensive and holistic Disease Management solution. We utilize registered nurses in our Disease Management program with a minimum of 3 years of clinical experience. Our coaches have additional credentialing such as Chronic Care Professional and Certified Diabetic Educator. Our coaches are also trained in motivational interviewing, assessment techniques, provider and member collaboration and member education, which includes assessing member health literacy and teach back methods.
Telligen differentiates ourselves by coaching to over 20 diseases, while also addressing the participant holistically, instead of only the disease state they have been identified for. For example, if a member has been identified as eligible with diabetes, our health coach would look to identify any comorbidities that may exist, such as depression. We understand addressing the member holistically and coaching to all co-morbidities is the only way for an individual to truly get back to a state of well-being.
The Telligen coaching process is a relationship-based experience utilizing evidence-based medicine standards. The first coaching session will be the longest session as the member and coach will work through a number of assessments [ex: Patient Activation Measures (PAM)] and create an action plan