In 1990, Harry V. Quadracci, founder of Quad/Graphics, became frustrated. Medical costs for the company’s 9,000 employees were soaring and there were a number of complaints about problems with medical claims and the poor quality of medical care his employees were receiving. He became determined to find a more reliable and efficient way to deliver health care to his employees and their families.
Harry’s idea was to “cut out the middle-man” by bringing primary care in-house and transforming the company from a purchaser of health insurance...
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