Care coordination within Reach by Airrosti begins with Reach A Doc™, a no-cost clinical triage and navigation service that serves as the front door to musculoskeletal care. Licensed MSK providers evaluate symptoms, determine clinical severity, and guide members to the most appropriate pathway based on diagnosis, function, and risk.
This provider-led navigation is strengthened by an intelligent referral layer powered by advanced analytics and AI, designed to identify high-quality, like-minded in-network providers when escalation is clinically necessary. The result is faster access to the right care while avoiding unnecessary imaging, specialty referrals, and delayed treatment.
When conservative care is appropriate, treatment begins quickly through coordinated virtual or in-clinic delivery within Reach. Throughout the episode, providers monitor progress, adjust treatment, and support recovery through education and ongoing communication. After resolution, prevention and durability programs sustain outcomes and reduce recurrence.
For employers, Reach provides a single accountable partner across the full MSK journey rather than fragmented point solutions. This clinically guided coordination improves member experience, accelerates recovery, reduces utilization, and delivers predictable total cost.
Reach transforms care coordination from administrative routing into clinical resolution at scale.