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  • 0/5 (0 reviews)

  • Founded 1996
  • Group Sizes Larger than 500
  • Customers Served 3M

About ConsumerMedical

ConsumerMedical is a leading healthcare advocacy, decision support, and expert medical opinion company serving approximately three million members through some of the nation’s largest employers, health plans, and private exchanges. As their Medical Ally, ConsumerMedical guides consumers throughout the healthcare journey with compassionate, high-touch support and deep clinical expertise.

ConsumerMedical offers a fully integrated suite of solutions, including Medical Decision Support, Expert Medical Opinions, Claims Advocacy, and more, helping individuals and families navigate the healthcare system while also reducing unnecessary elective surgeries and driving patients to the highest-quality providers. The result is better care for patients, more empowered healthcare decisions for employees and their families, and a better bottom line for business. Headquartered outside Boston in Pembroke, MA, ConsumerMedical employs over 100 people.

Value Proposition

ConsumerMedical is a medical ally that empowers people to make better medical decisions at every point in their healthcare journey. Combining our deep clinical expertise with compassionate, high-touch support and a unique understanding of the challenges along the way, we offer what only independent medical experts can: unbiased answers on any condition, evidence-based information, assistance getting expert opinions, and the one-on-one support to make even the most-difficult health decisions with confidence.
After more than 23 years of experience, we have learned that when well-informed and engaged around five key dimensions of care, patients achieve the highest-quality of care and best outcomes. We call this the 5 Drivers of Quality Care:
• Diagnosis — Confirming the diagnosis through expert opinion to ensure the right treatment is provided.
• Physician — Identifying the highest-quality doctor with experience in treating the targeted condition using quantitative performance outcomes.
• Treatment — Ensuring the patient receives evidence-based treatment options that match his or her preferences.
• Hospital — Finding the highest-quality facility or Center of Excellence for surgery or treatment using quantitative performance data.
• Coping — Providing patients and caregivers with support and coping skills along with resources in their community or workplace.

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ConsumerMedical Media

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ConsumerMedical Offerings

  • Care Management Companies
    • Treatment Decision Support
  • Second Opinion Services

ConsumerMedical Reviews

ConsumerMedical Materials

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    Ally TotalSupport.pdf

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    Ally ExpertOpinion & SurgeryElect.pdf

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    Corporate Overview.pdf

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    Honeywell_White Paper_Final – ConsumerMedical.pdf

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ConsumerMedical Clients

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