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Included Health

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Included Health Products (9)

   
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Benefits Navigation Platform

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Clinical Navigation / Care Coordination

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Patient Advocacy

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Primary Care – Virtual Care

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Second Opinion Services

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Clinical Care Management

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Complex or Rare Conditions

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Health Literacy

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Treatment Decision Support

Product Description

Our solution offers a single point of entry for healthcare, making it easy to access, understand, and use, while maintaining relationships with carriers. It is an easy-to-implement "overlay" solution that addresses all healthcare-related clinical, administrative, and financial needs. Our platform is designed to deliver high-quality healthcare outcomes and a wide... Show More

About this product

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Our solution offers a single point of entry for healthcare, making it easy to access, understand, and use, while maintaining relationships with carriers. It is an easy-to-implement "overlay" solution that addresses all healthcare-related clinical, administrative, and financial needs. Our platform is designed to deliver high-quality healthcare outcomes and a wide range of concierge-level support to modern patients who seek greater and more sophisticated services that meet their diverse needs:

• Powerful digital tools: These tools put members' healthcare at their fingertips, using AI and predictive modeling to surface relevant and timely suggestions.
• High-quality provider referrals: Our self-service Match Platform optimizes the quality of your networks by matching members to providers best suited to address their clinical needs.
Intelligent benefits routing: This feature surfaces clinically appropriate programs within the benefits ecosystem.
• Financial toolkit: This tool educates members about the relative costs of care, personalized to their plan specifics.
• Clinician-led Care Team: This team is focused on improving the quality of care, accessibility, and health literacy. It provides education on care options and resources, handling administrative paperwork, such as disputes and appeals, clarifying EOBs and correcting coding or processing errors, and coordinating care logistics, such as transportation assistance or scheduling appointments.

Min. Group Size

1,000 eligible

Lives Serviced

4,000,000

Average Cost

Average Cost is Locked

78 RFI Questions RFI questions

RFI questions number is Locked

15 Specific Questions Specific Questions tooltip

Lock

Product Features

✓

Digital platform (intuitive application) for employee direct involvement and experience

✓

Tool for comparing costs of care

✓

Pharmacy management expert support

✓

Behavioral health expert support

✓

Dental health expert support

✓

Billing and reimbursement expert support

Show All Features

Product Features

×
✓

Digital platform (intuitive application) for employee direct involvement and experience

✓

Tool for comparing costs of care

✓

Pharmacy management expert support

✓

Behavioral health expert support

✓

Dental health expert support

✓

Billing and reimbursement expert support

✓

Educational materials for health plans offered

✓

Appointment scheduling assistance

✓

Facilitation of billing disputes

✓

Coordination between employee and employee's care team

✓

System engagement surveys

✓

Direct messaging between company and employees (e.g., regarding benefits, survey results, life events)

Included Health Media

Included Health video/presentation/materials Included Health video/presentation/materials
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Included Health video/presentation/materials Play
Included Health video/presentation/materials Play
Included Health video/presentation/materials Play
Included Health video/presentation/materials Play

Included Health Info

Founded:

2011

Funding Summary:

270M Angel Round

Location:

1 California Street, Suite 2300 San Francisco, CA 94111

Links:

Employees:

2000
In 2021, Grand Rounds Inc. (founded 2011) and Doctor On Demand, Inc. (founded in 2013) merged, and in 2022 the combined company changed its name to Included Health, Inc., building a market-first, integrated virtual care model. We also acquired the... Show More

About this vendor

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In 2021, Grand Rounds Inc. (founded 2011) and Doctor On Demand, Inc. (founded in 2013) merged, and in 2022 the combined company changed its name to Included Health, Inc., building a market-first, integrated virtual care model. We also acquired the leading company in healthcare navigation for LGBTQ+ and underserved populations in 2021. Included Health's connected guidance, advocacy, and care delivery impacts one of the most meaningful, yet fragmented, aspects of our day-to-day life: how we find and receive healthcare. Increasing access to high-quality healthcare for employees and their families is at the heart of everything we do. Integrating virtual care with clinical navigation enables us to provide a seamless, personalized healthcare experience with coordinated support on all fronts: physical, behavioral, financial, and administrative.

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