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35 BPO Statistics & Trends & Facts in 2022

Workforce Technology

➺ Why Do Companies Outsource Processes?

➺ What are the Outsourced Business Processes?

➺ Outsourcing Statistics that Show the Impact of BPOs

➺ Statistics Showing a Bright Future for BPOs

➺ Human Resources & Customer Service

BPO is an abbreviation for business process outsourcing. It is contracting another firm to do a procedure that the company needs to function. To put it simply, when a company hires a third party to manage its non-core business operations, they engage in business outsourcing. Here are the latest BPO statistics, trends, and facts:

General BPO Statistics

The worldwide business process outsourcing market was estimated at $245.9 billion in 2021 and is predicted to increase at a 9.1% compound annual growth rate (CAGR) from 2022 to 2030. (Grandviewresearch, 2021)
The military industry accounts – the most significant outsourced transactions — earned $100 billion in income. (City University of New York, 2009)

40% of help desk employment in the banking business is outsourced. (Credit Donkey, 2015)
Before the pandemic, the worldwide outsourcing market was worth $92.5 billion. (Statista, 2019)
Every year, around 300,000 jobs are outsourced from the United States. (Zippia, 2022)
To improve outsourcing, more than 93% of firms are contemplating or have already implemented the use of cloud services. (Deloitte, 2018)
Data security is a key issue for 68% of outsourced organizations contemplating cloud computing. (Digitalguardian, 2020)

The global financial services outsourcing market is valued at more than $130 billion. (Fortunly, 2021)
29% of businesses with fewer than 50 employees outsource, compared to 66% with 50 or more employees. (Fortunly, 2021)
24% of small businesses outsource to improve efficiency. (Fortunly, 2021)
The most commonly outsourced jobs in small businesses are accounting and IT services. (Clutch, 2021)

Why Do Companies Outsource Processes?

Outsourcing procedures help organizations focus on key processes, according to 57% of businesses. (Digital Learning, 2019)
78% of firms have a favorable connection with their outsourcing partners. (Omnirms, 2021)

What are the Outsourced Business Processes?

37% of businesses outsource their accounting functions. (Clutch, 2019)
IT services are the largest outsourced process, accounting for 37% of all outsourced operations. (Clutch, 2019)
Following accounting and IT services, 34% of firms outsource Digital Marketing tasks. (Clutch, 2019)

Lead creation and cold calling are two more operations that are frequently outsourced. (Sopro, 2021)
To save money, 28% of businesses will outsource company development. (Classicinformatics, 2021)

Outsourcing Statistics that Show the Impact of BPOs

Africa, the Middle East, and Europe account for most BPO income worldwide. During the fiscal year 2017-19, India received the most contracts in Africa, the Middle East, and Europe. (Data Bridge Market Research, 2021)
Accenture alone paid $1.7 billion to BPOs worldwide in 2017. (Accenture, 2017)
Manpower Group earned $22 billion in worldwide BPO revenue in 2018. According to Statista, 25% of it originated in the United States of America. (Statista, 2020)
In 2016, the Philippines supported 16 of 20 offshore customer service initiatives. The country boasts an extensive reservoir of English-speaking talent. (ASEAN Briefing, 2017)
With a literacy rate of 95%, the Philippines is presently the most popular destination for customer service outsourcing. (UNESCO report, 2018)

Concerns About Outsourcing

When attempting to move to cloud infrastructure, 19.68% of businesses encounter problems with BPOs. (Customerthink, 2020)
35% of firms are always concerned about the data exchanged with outsourcing agencies. (Customerthink, 2020)
Despite their reservations, 44% of chief intelligence officers are eager to interact and exchange data with outsourcing firms. (Customerthink, 2020)

Statistics Showing a Bright Future for BPOs

65% of organizations that use BPOs for application hosting are eager to increase their outsourcing investment. (Customerthink, 2020)
In India alone, the information technology BPO business generated $154 billion in revenue in 2017-18. (Brandongaille, 2020)
57% of companies use business process outsourcing to concentrate on core issues, operations, and activities (Statista, 2021).
Approximately 54% of businesses employ at least one third-party support staff to communicate with consumers (Fortunly, 2021).
Currently, 74% of firms use the business process outsourcing industry for their information technology needs. (Statista, 2021)
65% of firms that utilize BPO for application hosting expect to raise their spending in the coming year. (Techtarget, 2020)

Human Resources & Customer Service

Today, more than 40% of banking and financial institution support desk employment is outsourced. (Deloitte, 2021)
24% of businesses say that outsourcing HR and customer service allows them to focus on core operations. (Fortunly, 2021)
Due to today’s business requirements, organizations spend significant time and money on accounting operations. As a result, accounting is the second most outsourced emphasis area, with 37% of organizations outsourcing their accounting procedures to BPO. (Clutch, 2019)

Conclusion

These BPO statistics show that businesses see outsourcing as more efficient than employing and paying a full team. In some cases, a more specialized organization can perform a business task better than the company can handle it in-house.