The increasing digitization of the world has made reviews the primary way for customers to gauge a business. Customers rely on reviews to make better-informed decisions, and companies can directly receive feedback and engage. Below you can find customer review statistics that show the importance of positive online reviews.
As seen by the customer reviews statistics above, online reviews are a significant factor in the customer’s decision-making process. Businesses need to embrace and invite customers to leave reviews and implement them in their marketing strategy.
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Despite recent progress, engagement remains a significant challenge for most employers. These employee engagement statistics offer a glance at the current state, including the good, the bad, and all the untapped potential.
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