
FIRST STOP HEALTH - Meet A Vendor
Shortlister hosted Will Rumsey, VP of Sales and Nick Severino, VP of Marketing at First Stop Health to share key insights about how Telemedicine can really achieve high value for employers and feature their Telemedicine and Virtual Mental Health case studies with amazing results.
PEOPLE USE TELEMEDICINE FOR MANY ISSUES
Telemedicine helps with a lot of health issues. From a cough and sore throat to skin rashes and bug bits. Even UTIs and yeast infections to medication questions and prescription refills (especially if someone is travelling and has run out of an existing prescription). These are all episodic-based concerns that First Health Stop can treat by call or video.
Employers offer telemedicine for many reasons:
- Safety
- Productivity and convenience
- Health and happiness
- Engagement and usage
- Removal of employee obstacles
- ROI / savings
- Recruitment, retention and reduced absenteeism

FIRST STOP HEALTH’S TELEMEDICINE MODEL FOR SUCCESS
First Stop Health’s Telemedicine and Virtual Mental Health services use a unique approach to ensure both their clients and their employees ‘love’ their care. They do that by:
- Providing each client with a custom, year-long employee engagement program and amazing experience with no hassles.
- Their average utilization rate is 44% across their entire book of business and they ensure FSH clients achieve a 25% ROI – guaranteed.
All of this equates to the ‘Care that people love’ model. Members, employers, CFOs, HR Directors, Consultants, Account Managers and more all love the care that First Stop Health provides.
Results from Case Study #1
For Telemedicine
- FSH connected patients to doctors within 3 minutes (on average)
- Client achieved a 189% utilization rate
- Client completed 378 doctor visits
- They achieved a 539% ROI for the entire plan year. A huge win for this employer!
For Virtual Mental Health
- Client completed 23 mental health cases
- And, they have a case utilization rate of 12%. These are very good results for mental health services.
Results from Case Study #2
- FSH connected patients to doctors within 3 minutes (on average)
- Client achieved a 48% utilization rate
- Client completed 1,497 doctor visits
- Client achieved a 70% ROI
Telemedicine has experienced a huge surge in adoption over the past year. It goes from 2% of adults using it before the COVID-19 pandemic to more than 44% using telemedicine now. It has become the ‘new normal’ way of accessing healthcare. Patients use First Stop Health Telemedicine model because it delivers high usage, high value care people love.
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