Managing Burnout in the Workplace: Best Practices Guide
As it can lead to absenteeism, decreased productivity, and increased turnover, managing burnout in the workplace is essential to keeping a healthy and productive workforce.
In This Post:
Expert Contributors:
Misha McK
Co-Founder of Suicide Watch and Wellness Foundation
Dr. Cassandra Boduch
MD, Board Certified Psychiatrist, Chief Medical Officer at PsychPlus
Arielle Jordan
LCPC, EMDR Trauma Therapist at Mindset Quality
Only 15% of Gen Z aged 18-26 have “excellent” mental well-being, a stark contrast to previous generations at the same age.
The latest Voices of Gen Z report by Gallup and the Walton Family Foundation shows a significant decline in well-being over the past two decades, supporting the notion of an ongoing Gen Z mental health crisis.
For comparison, in 2004, 55% of young adults had excellent mental health, while the number fell to 52% in 2013.
The report further reveals that Generation Z also feels stress, sadness, anxiety, and loneliness on a daily basis. They experience negative emotions at least seven percentage points higher than Millennials, Generation X, Boomers, and the Silent Generation.
To what do we owe the growing Gen Z mental health crisis that inevitably spills into the workplace?
But more importantly, how can employers help reduce its effects?
Understanding the Gen Z Mental Health Crisis
Dubbed the “loneliest generation,” Gen Z is at the forefront of a public health emergency that has been in the making for years.
According to the Centers for Disease Control and Prevention (CDC), between 2000 and 2016, suicide in the U.S. increased by 30% across all age groups.
Investigating further into this, a publication on Jama Network reveals that suicide rates among adolescents and young adults reached a peak in 2017, with males being more affected than females.
Racial and ethnic disparities are also pervasive, as minority youth are less knowledgeable and positive about mental illnesses and are less likely to receive mental health care.
More recent data shows that the percentage of young people who experienced a major depressive episode doubled over a decade, and according to the Pew Research Center, 70% of teens across all genders, races, and economic backgrounds saw depression and anxiety as significant issues.
Post-pandemic, youth mental health further declined.
The Cigna Loneliness Index reveals that eight in ten workers aged 18-22 feel alone “sometimes” or “always,” a surge from 73% in 2020 and 69% in 2019.
In contrast, the loneliness percentage for seniors was 41%.
Moreover, twice as many Gen Zs and Millennials feel left out compared to older generations. Or, 42% of people aged 18-34 reported “always” feeling that way, against 16% of those aged 55 or older.
The data reveals troubling patterns among young adults.
It also underscores the urgent need for targeted support and intervention in addressing the substantial Gen Z mental health crisis.
However, before we delve into the role of employers in this, let’s explore the root causes of the crisis.
Factors Contributing to the Mental Health Crisis
Born and raised during the rise of the internet, smartphones, and social media, Gen Z faces many unique challenges. Despite the advantages of being tech-savvy and skilled, this generation feels the weight of digital transformation more than any other.
For example, Gen Zs were likelier to cite negative feelings about social media and poor mental health than other generations.
“We are in the middle of a national youth mental health crisis, and I am concerned that social media is an important driver of that crisis – one that we must urgently address,” explains U.S. Surgeon General Dr. Vivek Murth for the U.S Department of Health and Human Services.
He expresses concern over the effects of harmful content, bullying, and lack of in-person socializing, pointing at the growing evidence of this.
However, it’s not just social media.
The pandemic, the housing crisis, inflation, and the recession that followed were all factors contributing to the mental health crisis.
Other socioeconomic challenges also played their part.
If we look at current events, the American Psychological Association (APA) reports that while they are stressful for all Americans, the youth are feeling its impact the greatest.
For example, mass shootings affect 75% of Generation Z, and headline issues like immigration and sexual assault are significant stressors for this age group.
As they enter the workforce, financial stress emerges as another factor, as personal debt (33%) and housing instability (31%) become sources of anxiety for the youngest workers.
While this shift was deemed concerning by APA’s CEO Arthur Evans, he also pointed out that it might indicate a positive aspect.
Evans suggested that Gen Z might be more attuned to recognizing mental health issues than older generations, and he viewed their openness as an opportunity to initiate discussions about stress management.
Are these factors creating challenges for employers?
For some, the answer is certainly yes.
After all, statistics show that the economic impact of depression costs around $100 billion per year, including $44 billion in lost productivity.
However, the increased awareness and acceptance of mental health issues also represents an opportunity for organizations to resolve the “problems” with Gen Z in the workplace.
Problems with Gen Z in the Workplace
Three in four managers agree Gen Z employees are difficult to work with, criticizing their poor work ethic.
Emerging trends like quiet quitting, lazy girl jobs, or bare minimum Mondays also play a part in their poor reputation.
However, beyond this lies an overwhelming issue.
Could it be that Gen Z’s values and performance in the workplace are influenced by their declining mental health?
The Cigna report on loneliness parallels this topic with workplace disengagement, lower productivity, and poor health and performance.
Only 47% of lonely employees agreed they can work efficiently, and 48% said they perform to the best of their abilities, against 64% and 65%, respectively, for their non-lonely colleagues.
Moreover, around 30% didn’t feel well at work, compared to just 14% of non-lonely employees.
Another 27% were more likely to be dissatisfied with their jobs than 7% of employees who didn’t feel lonely.
Although a portion of the crisis, this shows how big of an issue loneliness can be and its effects on employers and employees.
If we weigh stress, anxiety, and depression, the problems with Gen Z in the workplace are further exacerbated, intensifying the need for employers to address mental health challenges.
Beyond an ethical obligation, this also emerges as a strategic business move, acknowledging the significant impact that employee well-being can have on organizational success.
The Role of Employers in Addressing Gen Z Mental Health
As Gen Z enters the workforce, addressing their mental health becomes imperative for employers.
Thus, their role starts by understanding the factors, scope, and complexity of the issue.
Reflecting on the stress and antisocial behavior influenced by COVID-19 as one factor, Misha McK, co-founder of Suicide Watch and Wellness Foundation, explains what organizations should do to make sure their workforce is happy, productive, and efficient.
“We’ve become a little more antisocial.
We’re not used to seeing each other face-to-face. That’s where the stress level can come in – it’s almost reintroducing ourselves to dealing with one another on a personal level.
It’s extremely important for employers not to just care about their employees but to design programs that the employees can go to and get help without being judged when they do have these issues.
Once you feel that you have some emotional stressors, there should be a place where they can go and get help.“
Beyond destigmatization and creating a safe space for open communication, the role of employers transcends into support through different strategies, resources, and benefits.
“Supporting the mental health needs of Gen Z employees involves creating a positive work environment, promoting work-life balance, offering mental health resources, and fostering open communication,” recommends Dr. Cassandra Boduch, MD, Board Certified Psychiatrist, Chief Medical Officer at PsychPlus.
These can vary depending on the company and the needs of its employees.
"Supporting the mental health needs of Gen Z employees involves creating a positive work environment, promoting work-life balance, offering mental health resources, and fostering open communication."
Dr. Cassandra Boduch
MD, Board Certified Psychiatrist, Chief Medical Officer at PsychPlus
Providing Mental Health Resources & Benefits
Providing the right resources and benefits plays a major role in tackling the Gen Z mental health crisis in the workplace and beyond.
From comprehensive insurance to employee training, the following strategies tackle the importance of awareness and access to better mental health care.
Wellness Programs
Wellness programs play a crucial role in fostering mental health among all employees. They go beyond traditional health initiatives, emphasizing holistic well-being by incorporating mental, emotional, and social elements.
By investing in wellness programs tailored to the unique needs of Gen Z, employers contribute to their workforce’s overall mental well-being and create a positive and supportive workplace culture that aligns with the evolving expectations of today’s workforce.
- Applied Health Analytics delivers data-driven wellness programs that optimize employee health and reduce healthcare costs through actionable insights.
- BetterYou offers personalized wellness programs integrating behavioral science and technology to enhance individual well-being and productivity.
- BSDI provides comprehensive wellness solutions focusing on innovative health assessments and tailored interventions to improve employee wellness.
- WellRight’s wellness programs are built to engage employees with customizable challenges and rewards, fostering a culture of health and well-being.
- Wellness Coach offers personalized coaching and holistic wellness programs that help employees achieve their health goals through expert guidance and support.
- Navigate Wellbeing Solutions provides wellness programs that leverage technology and data to create personalized health journeys and improve organizational health.
- Aduro’s wellness programs focus on creating a thriving workplace through innovative digital tools and personalized coaching to drive employee engagement and well-being.
- Mobile Health delivers flexible wellness solutions, strongly emphasizing digital health and remote monitoring to support employees’ well-being anytime, anywhere.
- Wellworks For You offers comprehensive wellness programs that include on-site services, digital tools, and health education to promote a healthier, more engaged workforce.
Mental Health Resources
More targeted solutions would be mental health benefits like insurance coverage for therapy sessions, psychiatric consultations, and medication expenses.
Subscriptions to health apps that offer self-care, meditation, and stress management tools are also suitable for tackling these challenges.
- Tava Health provides accessible and personalized mental health support through virtual therapy and counseling services tailored to employee needs.
- Modern Health offers a comprehensive mental health platform that combines therapy, coaching, and self-care resources to support employees’ emotional well-being.
- BHS delivers integrated mental health solutions focusing on confidential counseling, crisis support, and wellness programs to enhance overall mental resilience.
- Journey provides a holistic mental health program with various services, including therapy, coaching, and educational resources to help employees navigate their mental health challenges.
- BetterYou’s mental health programs incorporate personalized coaching and self-care tools to empower employees to manage their mental health and achieve a balanced lifestyle.
- Spire Wellness offers a range of mental health services, including therapy and emotional well-being programs, designed to support employees in managing stress and improving mental health.
- CuraLinc Healthcare provides a robust mental health platform with confidential counseling, crisis intervention, and comprehensive support resources to address diverse mental health needs.
- Spring Health delivers a data-driven mental health solution with personalized therapy, coaching, and mental health resources to enhance employee well-being and support mental health needs.
- Magellan Healthcare, Inc. offers extensive mental health programs, including counseling, crisis support, and wellness resources to effectively address and manage employees’ mental health concerns.
Employee Assistance Programs
Employee Assistance Programs (EAPs) provide confidential mental health counseling and support services. According to Arielle Jordan, LCPC, EMDR Trauma Therapist at Mindset Quality, they are a “friendly helper.”
“Ensure employees know about your Employee Assistance Program – it’s like having a friendly helper on standby whenever they need support,” advises Jordan.
Dr. Cassandra Boduch also agrees with using EAPs as a benefit, adding that “implementing initiatives like Employee Assistance Programs and destigmatizing mental health discussions can contribute to a healthier workplace for this generation.“
- Ulliance offers a comprehensive EAP with confidential counseling, support for work-life balance, and crisis intervention services to improve employees’ well-being.
- BHS offers a comprehensive EAP that provides confidential counseling, crisis intervention, and various resources to support employees’ personal and professional well-being.
- Canopy delivers accessible mental health support and practical resources, including counseling and life coaching, to help employees manage stress and work-life balance.
- Carebridge EAP provides a robust suite of services, including counseling, work-life resources, and crisis support to enhance employees’ overall well-being and productivity.
- CuraLinc Healthcare offers confidential counseling, legal and financial support, and crisis intervention services designed to support employees through various personal and work-related challenges.
- Magellan Healthcare’s EAP provides a wide range of support services, including counseling, crisis management, and wellness resources to address employees’ emotional and practical needs.
- Modern Health integrates personalized mental health support with coaching and resources to foster a supportive work environment and help employees navigate personal and professional challenges.
- Tava Health’s EAP provides on-demand virtual counseling and mental health support tailored to address employees’ unique needs.
- Journey delivers a holistic approach to employee support, offering confidential counseling, crisis management, and resources to help employees thrive personally and professionally.
- Headspace focuses on mental wellness through digital resources, offering meditation, mindfulness exercises, and support tools to help employees manage stress.
Employee Training & Awareness Programs
Gen Z is perhaps more aware of the issue than other generations. However, conversations about mental well-being and the ongoing crisis should happen across all age groups in the workplace. Hence, one of the roles of employers is to increase this awareness and educate the workforce on this matter.
Training for managers, leadership, and workers can reduce stigma and increase understanding. Hosting these workshops and programs can also help in easier detection of signs leading to mental well-being issues among employees, including work anxiety and depression.
Working with Gen Z
The right resources and benefits can go a long way in making the workplace less stressful for employees.
But, when Gallup asked Gen Z what they wanted, employee well-being was one of their answers.
They also expected their leaders to be ethical and support diverse and inclusive workplaces.
“Studies say diverse teams are more creative and engaging. Embrace diversity to create a friendly, welcoming environment,” says Arielle Jordan,calling this move a “diversity supercharge.”
Beyond a Gen Z-approved workplace culture, she further advises employers working with Gen Z to use the following proactive strategies:
- “Managers as Mentors: Imagine managers as mentors in the workplace story. Provide them with training to be friendly guides who can spot signs of distress and offer a helping hand.”
- Career Exploration: Gen Z loves variety and growth. Encourage their career exploration with opportunities for skill development and personalized paths. It’s like a friendly adventure together.
- Open Ears for Feedback: Gen Z is known for their great ideas. Actively seek their feedback and implement their suggestions – it’s like listening to a friendly expert on your team“.
Weighing in the changes prompted by the pandemic, an increase in remote work, and concerning levels of loneliness, Arielle Jordan also suggests creating a virtual work environment for Gen Z’s mental well-being, including:
- “Tech Breathers: Gen Z adores their gadgets, but even the most passionate tech enthusiasts need a break. Encourage short breaks to prevent digital exhaustion – it’s like a mini-vacation for their screens.
- Mental Health Days: Offering mental health days is like giving them a friendly pat on the back. Research shows it can do wonders for well-being and productivity.”
Implementing Mental Health Initiatives
Since it stems from a unique intersection of societal shifts, digital transformation, and current events, the Gen Z mental health crisis demands a proactive approach from employers.
However, before implementing any initiative, the most important thing is understanding and acknowledging employees’ unique needs.
Whether it’s an EAP, mental health days, or a comprehensive wellness program, what matters is doing it to create a positive work environment.
Thus, in addition to mental health initiatives, consider introducing flexible hours and remote work, as well as policies that support a culture of employee recognition, work-life balance, and overall well-being.
Lessons Learned & Best Practices
As employers navigate the Gen Z mental health crisis, there are valuable lessons to be learned.
With significant proof of heightened depression, anxiety, and stress among this generation, it becomes clear that failure to prevent or mitigate their effects will impact productivity and engagement in the long term.
Thus, employers should design functional strategies for a work environment approved by Gen Z. Open communication, diverse teams, comprehensive wellness benefits, and flexible work seem to be the best practices for now.
Ultimately, as Arielle Jordan concludes, “The goal is to create a workplace where Gen Z feels supported and valued. These strategies, backed by research, will boost their mental well-being and build a friendly, harmonious team.“
Disclosure: Some of the products featured in this blog post may come from our partners who compensate us. This might influence the selection of products we feature and their placement and presentation on the page. However, it does not impact our evaluations; our opinions are our own. The information provided in this post is for general informational purposes only.
Written by Tamara Jovanovska
Content Writer at Shortlister
Sources
- Voices of Gen Z: Perspectives on U.S. Education, Well-Being and the Future
- Suicide Rates in the United States Continue to Increase
- Suicide Rates Among Adolescents and Young Adults in the United States, 2000-2017
- Generation Z And Mental Health
- Addressing The Youth Mental Health Crisis: The Urgent Need for More Education, Services, And Supports
- Most U.S. Teens See Anxiety and Depression as a Major Problem Among Their Peers
- The Loneliness Epidemic Persists: A Post-Pandemic Look at the State of Loneliness among U.S. Adults
- Gen Z Mental Health: The Impact of Tech and Social Media
- Surgeon General Issues New Advisory About Effects Social Media Use Has on Youth Mental Health
- Gen Z More Likely to Report Mental Health Concerns
- 3 in 4 Managers Find it Difficult to Work with Gen Z
- 4 Things Gen Z and Millennials Expect from Their Workplace
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