COBRA Administration
Lively’s COBRA solution delivers full administrative services in compliance with all applicable laws and regulations. Our highly scalable SaaS-based platform supports premium billing, payment collection, and mail fulfillment services. The system is engineered specifically to manage the complexities of health insurance premium administration while maintaining high availability and security.
Call Center Support
Our U.S.-based COBRA call center provides knowledgeable support for qualified beneficiaries and employers. Staff are trained on product designs and COBRA requirements, with cross-trained resources available during peak times. Standard service hours are 5 a.m.–5 p.m. PT, Monday through Friday, excluding holidays.
Member Portal
Qualified beneficiaries can manage their COBRA benefits online, including:
Making elections or adjusting coverage for themselves and dependents
Paying one-time or recurring premiums by credit card, debit card, or ACH
Viewing communications and setting delivery preferences
Accessing payment history and updating personal information
Employer Portal
Employers have 24/7 access to real-time COBRA and Direct Billing activity. Features include:
Adding Qualified Beneficiaries, Direct Billing Members, and New Hires
Viewing plan details, rates, and coverage elections
Accessing notification history and importing files
Running standard and accounting reports on demand
Claimed
