Transcarent

WayFinding™ is the next generation of navigation and advocacy. A personalized, conversational Member experience that provides instant access to benefits ecosystem insights, clinical guidance for optimal care decisions, and immediate on-demand care services. WayFinding complements existing carrier and TPA services by delivering comprehensive benefits navigation, clinical guidance, advocacy, and care delivery through a unified platform.

Members connect to affordable, high-quality health and care services through one integrated solution, driving utilization across the entire benefits ecosystem. Members choose their preferred engagement method including an intuitive AI Care Assistant where members can "Just Ask Transcarent," consistent care team support, and self-service digital tools for routine health and care needs. 

We leverage True Health Actions with our AI Care Assistant, to create personalized care experiences for each Member's needs and health journey.
 
Members receive immediate access to chat-based urgent and primary care services, connecting with clinicians within seconds to address health needs at the moment they arise.

This integrated approach enhances Member satisfaction while delivering measurable clinical outcomes and increased benefit utilization.