ArmadaHealth® has developed the most robust and comprehensive physician recommendation intelligence in the industry. Uniting oceans of data, proprietary clinical insights and a human touch, our High Tech, Right Touch® approach embodies the best practices in quality-based healthcare navigation.
QualityCare Connect, our flagship consumer-facing service, connects people to the right doctor by significantly improving access to perfectly matched primary and specialist physicians for first or second opinions.
QualityCare Navigator, our Navigation-as-a-Service offering, enables our clients with member-facing service teams to submit, monitor and manage navigations on behalf of their members with a white-labeled solution. Clients implement in a matter of weeks; minimal integration is necessary to get started.
QualityCare Connect and Navigator are powered by our patent-pending extended intelligence platform, S.I.E.N.A., featuring multivariate quality measures and clinically trained machine learning models as inputs to physician-patient matching algorithms. Through the lens of quality, S.I.E.N.A. matches patients and physicians at the condition and/or diagnosis level. Our clinical navigators and research teams provide the Right Touch to ensure our recommendations are 100% accurate meeting the member’s needs. The result is improved health outcomes, reduced healthcare expenses and exceptional member satisfaction, reflected in our NPS of 86 while serving more than 1,300 employer clients.
We created the concept of Navigation-as-a-Service, enabling our platform and services to easily plug into your existing Advocacy vendor or call center with The QualityCare Navigator. Connecting employees to the right physicians requires understanding each physicians’ quality accomplishments and measures as well as their qualifications to treat that employee. We have worked with SMEs to define and codify quality at the condition and diagnosis level, created an ontology that reflects quality and acquired all of the data possible to ascertain the right match. Our High Tech Right touch service is reflected in our consistent NPS score of 86.
- CLINICS, ASSESSMENTS & SCREENINGS
- Executive Health
- DECISION SUPPORT
- Clinical Navigation/Care Coordination
- Health Advocacy Programs
- Second Opinion Services
High Tech – Right Touch Best Practices in Navigation.pdf
About ArmadaHealth – Self-Insured.pdf
You must be a registered user of Shortlister to access this
information. Click below to register and download these materials.
You must be a registered user of Shortlister to access this
information. Click below to register and see this vendor’s clients.
will be in touch to provide pricing info shortly. They may need more specific information about the program you’re looking for, so that they can provide pricing on the most appropriate features and components.
Public vs. Private: How Shortlister Gets Paid
|Shortlister Public Site
|Who can Access Shortlister?||Versions of the Shortlister app are available for employers and benefits consultants to access detailed information on service providers and issue RFPs.||Anyone can access the basic vendor data listed on the Shortlister public site, free of charge.|
|Do employer & consultant users pay to access Shortlister?||Yes – There is a monthly subscription fee||No – Shortlister's public site has tens of thousands of visitors per month that are researching vendors. They do not pay to access this basic vendor data.|
|Do service providers pay to be listed?||No – Service providers can enroll on the Shortlister app for free.||No – Service Providers do not pay to be listed on the Shortlister public site.|
|Can service providers pay to improve their position?||No – The Shortlister app's matching algorithm is completely neutral & unbiased. It matches employer & consultant users with service providers based on how closely the buyers requirements match the service provider's capabilities.||Yes – ONLY on Shortlister's public site. Service providers can bid to show up higher on listing pages. This is how Shortlister is compensated for the substantial effort it takes to curate this pages and vet vendor data.|
|What if a service provider doesn't pay Shortlister?||Nothing – Service providers don't pay a fee to participate on the Shortlister app and are matched based on how well their capabilities align with a buyer's demographics and needs.||Service providers will still be listed on the pages for the services they provide, they will just be listed below those that have bid to list higher on that particular product page.|
|What about the Top Vendor lists at the top of the product listing pages? Is there a fee to be listed?||Not Applicable – The Shortlister app doesn't display Top Vendor lists because the algorithm generates a custom list based on the customer's needs.||Yes - There is a nominal fee of $50 per quarter that's charged if a service provider is approved for a Top Vendor list. Shortlister evaluates vendor capabilities & market performance data to determine who should be listed. Evaluating this data takes considerable time and effort, so the nominal $50 fee covers the cost of the work it takes to curate these lists. If a vendor applies for a Top Vendor list but doesn’t meet the criteria, they are not charged a fee.|
|Who provides reviews of service providers?||Reviews on Shortlister's app are collected from employers and consultants. Service providers are also able to collect reviews from their customers, once they are validated by Shortlister. When a user is logged into the Shortlister app, they can clearly see the source of the review.||Public site reviews are an aggregation of employer, consultant and provider-collected reviews. There is no way for public site visitors to differentiate the source of the review.|
|Do service providers see information and reviews put in the site by your users?||Service providers cannot see the information put in by Shortlister's consultant and employer users.||Service providers can see information that was collected from their own clients.|