ArmadaHealth® has developed the most robust and comprehensive physician recommendation intelligence in the industry. Uniting oceans of data, proprietary clinical insights and a human touch, our High Tech, Right Touch® approach embodies the best practices in quality-based healthcare navigation. QualityCare Connect, our flagship consumer-facing service, connects people to the right doctor by significantly improving access to perfectly matched primary and specialist physicians for first or second opinions. QualityCare Navigator, our Navigation-as-a-Service offering, enables our clients with member-facing service teams to submit, monitor and manage navigations on behalf of their members with a white-labeled solution. Clients implement in a matter of weeks; minimal integration is necessary to get started. QualityCare Connect and Navigator are powered by our patent-pending extended intelligence platform, S.I.E.N.A., featuring multivariate quality measures and clinically trained machine learning models as inputs to physician-patient matching algorithms. Through the lens of quality, S.I.E.N.A. matches patients and physicians at the condition and/or diagnosis level. Our clinical navigators and research teams provide the Right Touch to ensure our recommendations are 100% accurate meeting the member’s needs. The result is improved health outcomes, reduced healthcare expenses and exceptional member satisfaction, reflected in our NPS of 86 while serving more than 1,300 employer clients.
We created the concept of Navigation-as-a-Service, enabling our platform and services to easily plug into your existing Advocacy vendor or call center with The QualityCare Navigator. Connecting employees to the right physicians requires understanding each physicians' quality accomplishments and measures as well as their qualifications to treat that employee. We have worked with SMEs to define and codify quality at the condition and diagnosis level, created an ontology that reflects quality and acquired all of the data possible to ascertain the right match. Our High Tech Right touch service is reflected in our consistent NPS score of 86.Get More Info
High Tech - Right Touch Best Practices in Navigation.pdf
2020 - 06June AH Overview Flipbook.ppsx
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